Service Manager

Location
Waldorf, MD
Posted
May 18, 2017
Closes
Jun 03, 2017
Function
Management
Industry
Automotive
Hours
Full Time

The Service Manager is responsible for running an efficient and profitable service department. She/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Responsibilities:

  • Forecast goals and objectives for the department and strive to meet them
  • Strive for harmony and teamwork with all other departments
  • Prepare and administer an annual operating budget for the service department
  • Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Hire, train, motivate, counsel, and monitor the performance of all service department staff
  • Providing training on administrative policies and procedures for all department personnel
  • Direct and schedule the activities of all department employees
  • Provide technical assistance to employees as needed
  • Conduct meeting with department employees to discuss activities and problems of mutual interest
  • Monitor technicians' payroll records
  • Establish and maintain good working relationships with customers to encourage repeat and referral business
  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
  • Maintain liaison with factory representatives
  • Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance
  • Handle all customer complaints
  • Quality check completed jobs
  • Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance
  • Ensure that the work areas and customer waiting area are kept clean
  • Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
  • Maintain reporting systems required by general management and the factory
  • Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
  • Ensure that customers' service files are up-to-date and are readily available for reference

Qualifications:

  • 4 years auto service technical experience
  • 5 year service manager or writer experience
  • Experience managing groups and teams
  • Ability to communicate effectively and quickly to customers and employees

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