- The Net Admin and Adept Staff will perform Tier 2 troubleshooting functions to remotely restore services and escalate higher level incidents to appropriate Tier 3 and Tier 4 organizations when restoration is not possible.
- Performs Command Line Interface syntax on routers/switches/encryption/firewall devices within a multi-vendor environment.
- Correlates and investigates incidents to identify a root-cause to service interruptions and performs corrective actions to restore service, as well as identifies network performance issues across the enterprise.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
8-10 years of directly related experience in systems administration and analysis. Emphasis on Windows, Cisco and Juniper. Red Hat Linux and/or HP Open View a big plus. Role/Responsiblities:
Investigate Network Management System (NMS) Simple Network Management (SNMP) trap data and Syslog messages, troubleshoot escalated incidents, document findings, remotely restore services, recommend fix actions, and dispatch maintenance to appropriate organizations if remote restoration is not possible.Investigate network performance threshold events as well as security relevant alarms to proactively protect and preserve the functionality of the enterprise infrastructure.Perform Traffic Engineering (TE) by intelligently manipulating metrics to temporarily alt-route traffic in the event of an incident or service interruption.Communicate information required to Tier 4 vendors for Technical Assistance Cases (TACs), provide temporary work around solutions when feasible and work with Tier 3 to provide permanent fix actions for ongoing issues.Perform Disaster Recovery Plan (DRP) for backup and restoral of devices as needed.Conduct system analysis and supports development to keep current with changing technologies.
As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations. Must possess appropriate current DoD Information Assurance (IA) Certification to be considered for employment, either CompTIA Security+ OR CCNA-Security. CompTIA Security+ is the preferred certification. Must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date. Due to the sensitive nature of the work for the customer, candidates must be willing to submit to and pass a polygraph examination. #CJPOST#DPOST#ZRpost
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.