SERVICE DESK TECHNICIAN

Location
20148
Posted
May 15, 2017
Closes
Jun 12, 2017
Hours
Full Time
JOB STATUS:  OPEN POSTING DATE:  05/15/2017 CLOSING DATE:  06/12/2017 POSTING NUMBER:  P1614613DTS LOCATION:  DEPT OF TECH SERVICES POSITION TITLE:  SERVICE DESK TECHNICIAN QUALIFICATIONS:  

  • High school graduate or equivalent; A+ certification preferred

  • Strong organizational, communication, and technical skills with a strong customer service orientation; extremely detail oriented

  • Ability to deal with a high volume of varying technology hardware, software, and network connectivity issues

  • Ability to articulate problems and resolutions to both technical and non-technical end-users

  • Ability to diagnose and repair workstations and peripherals

  • Effectively manages time to ensure Service Level Agreements are being met

  • Ability to work successfully in a team environment


   


PHYSICAL REQUIREMENTS: 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for prolonged periods of time; use hands to finger, handle or feel objects or tools; and reach with hands and arms. The employee is regularly required to see, talk and hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch or bend and may be required to lift up to approximately 50 pounds.

JOB DESCRIPTION:  

The Service Desk Technician is directly responsible for the activities related to the technical support of workstation, applications, peripherals, and associated technology.  Activities include interaction with application and operating system software to diagnose and resolve issues, through on-site and remote support capabilities.


 

RESPONSIBILITIES:  

  • Acts as the single point of contact for end-users requiring technology assistance

  • Utilizes an IT Service Management system for documenting and managing incident and service requests

  • Identifies and diagnoses technology related issues between hardware, software, and/or network systems in a timely and accurate manner;  effectively collaborates with other LCPS staff

  • Updates technology assets in the Inventory Management system

  • Installation, repair, and replacement of new workstations and peripherals

  • Creates and maintains technology knowledge base articles

  • Performs testing on new and existing products and services as assigned; provides feedback and recommendations based on analysis.

  • Performs related work as required

OTHER INFORMATION:  OUTSIDE APPLICANTS MUST UPDATE THEIR APPLICATION TO INDICATE WHICH POSITION(S) THEY ARE APPLYING FOR.

CURRENT LCPS CLASSIFIED EMPLOYEES MUST SUBMIT AN INTERNAL APPLICATION AND LETTER OF INTEREST FOR EACH POSITION IN WHICH INTEREST IS EXPRESSED.  THE LETTER OF INTEREST MUST INCLUDE THE JOB NUMBER AND PERSONAL IDENTIFICATION NUMBER (PID).

IF YOU HAVE NOT SUBMITTED A NEW RESUME WITHIN A YEAR AND/OR CHANGES HAVE BEEN MADE, PLEASE SUBMIT AN UPDATED RESUME.

JOBS CLOSE AT 12:00 PM ON THE CLOSING DATE.

APPLY TO:  

Department of Human Resources and Talent Development

SALARY:  

Classified Position, Level 13

Salary Range: Refer to

12 Month Position, 8 hours per day

DAYS:    FROM -   TO -