Sales Engineer

Fusion Telecommunications International
Herndon, VA
May 15, 2017
May 23, 2017
Engineer, Sales
Engineering, Other
Full Time
Job Description - Sales EngineerLocation: Herndon, VA and Wayne, NJThe Sales Engineer (SE) is responsible for supporting all the Sales teams with Fusion product positioning, validating customer's voice/data/Internet and cloud computing application requirements, performing product demonstrations, and winning the confidence of client prospects. This will be accomplished via audio and/or web conference calls as well as live customer facing meetings. The Sales Engineer will have expert-level knowledge of Unified Communications, MPLS, VoIP, SIP Trunks, IP telephony transport/applications/endpoints, Internet access and applications, Managed Security/Firewalls, Unified Messaging, Audio/Web collaboration, IM/presence, CRM integration and PBX/IP PBX integration. Further, the Sales Engineer will have experience with carrier delivered WAN solutions including VPLS, IP VPN, layer 2 and SD WAN. Along with experience with legacy TDM based voice carrier products, and digital and analog premise based solutions telephony systems.Essential Functions and ResponsibilitiesAssist Direct Sales, Channel sales and Fusion Partners to qualify prospects based on technical feasibility.Provide technical product capability positioning of Fusion products.Validate customer's voice/ data/ internet network and application requirements.Complete new client technical surveys.Participate in sales discussions over audio/web conference or in live meetings.Perform demonstrations over web conference or in live meetings.Win the confidence of colleagues and client prospects as an expert technical resource.Work with sales teams to develop winning and profitable design solutions.Assist sales in pricing, proposing, and initiating ICB processes.Interface with other departments regarding product development and implementation.Monitor sales progress with CRM toolsProvide product, systems, and technical training to new and existing employees on an as needed basis.Required Skills5 years of relevant work experience plus BA or BS or equivalent.Cisco Certification(s) - CCNA or above.Knowledge of VOIP protocols (SIP, H.323, UNIStim, MGCP, RTP).Knowledge of data networking protocols (TCP/IP, UDP/IP, DNS, DHCP, ATM, TFTP, POP3, IMAP, SMTP, SNMP, HTTP/S,).Knowledge of data routing protocols (RIP, EIGRP, OSPF, BGP).Knowledge of MPLS/VPLS design and deployment.Knowledge of audio codecs (G.711, G.729, G.722).Experience in deploying hosted voice over IP services (Broadsoft, Cisco, or proprietary).Knowledge of IP endpoints such as IP phones, soft phones and mobile devices.Knowledge of premise based PBX/IP-PBX.Knowledge of PSTN protocols and transports (PRI, ISDN, CAS, DS1, DS3, MetroE, DSL).Knowledge of Microsoft Outlook including unified messaging, IM/Presence integration.Knowledge of audio/web conferencing and collaboration.Knowledge of collaboration solutions including video conferencing and IM/Presence.Experience with cloud computing solutions including storage, servers, SaaS, IaaS, and BC/DR.Ability to present material accurately and effectively (ie, white board, Visio diagrams, etc.)Able to effectively communicate with customers, vendors and company employees verbally, via phone, email, written correspondence including spreadsheets and other computer generated presentation and financial tools.Proven project management skills working collaboratively with internal and external groups.Managerial, team building, communication, and presentation skills. Ability to work independently.Proficiency with MS Office (including Visio), Windows 7, Windows 10.

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