Mt. Vernon Member Service Representative I - Part-time

Apple Federal Credit Union
Mount Vernon, VA
May 15, 2017
May 23, 2017
Accountant, IT
Full Time
Job Duties:Under general supervision, but following established policies andprocedures performs a broad-range of member service activities in person, bymail, and/or by telephone. Answersquestions concerning services provided by the credit union from members whilequickly and efficiently processing transactions. Must possess excellent interpersonalcommunication skills and the ability to represent the credit union in acourteous, professional manner.Responsibilities:Give prompt, efficient, andaccurate service in the processing of all transactions such as deposits,withdrawals, loan payments, and account transfers. Balances checks and cash todaily cash received vouchers. Provide member basic accountinformation on Loans and Share products or existing accounts as needed.Identify opportunities forcross-selling and offer Potential Sales Opportunities (PSO's) accordingly.Remain cognizant of and adhere tocredit union policies and procedures, and regulations pertaining to the BankSecrecy Act.Inputs data using PC. Perform other Member Services andclerical duties as assigned by the Branch Manager or Assistant Branch Manager.Qualifications-all required unlessotherwise noted: High school diploma or equivalent (GED). Minimum (12) twelve months financial institution or cash handling experience. Excellent oral and written communication skills. Excellent interpersonal and member/customer service skills. Ability to learn and cross-sell credit union products and services. Attention to detail. PC proficient including Microsoft Word/Windows. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Satisfactory credit and background.Hours: TBD

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