Dynamics CRM Analyst

The Wills Group HQ
La Plata, MD
May 15, 2017
May 22, 2017
Full Time
The Wills Group was founded in 1926 and is headquartered in La Plata, Maryland. Our business lines include Dash In, Southern MD Oil, SMO Energy and Splash In, which serve our customers across Delaware, Maryland and Virginia. We are a privately held company that values family, collaboration and dedication. We are currently searching for a Dynamics CRM Analyst who can manage our marketing technology platforms in order to support the businesses' marketing efforts. The position will find ways to grow sales, enhance client satisfaction and continuously improve company efficiencies.CRM: Develop the CRM environment including workflows, dashboards, application architecture, customizations, plug-ins, and integrations. Provide regular reporting and analysis from the CRM system and make recommendations and improvements.Support Marketing Efforts with Creative Technology Solutions: Use technology to advance marketing efforts, including workflow development, lead generation improvements, and digital solutions.Reporting and Dashboards: Develop reports and dashboards to assist in tracking marketing results and ROI. Communicate with appropriate parties and make business recommendations for improvement.Technical Support and Solutions: Maintain a solid understanding of business processes across all departments and build automation to solve user challenges. Serve as the "go to" technical person to go to for any integration question/issue. Support and troubleshoot issues that arise. Work between various SMO Energy departments, IT, and third party partners.Associates, Bachelor degree or higher requiredMicrosoft Dynamics certification preferredAdditional technical certifications preferredMicrosoft Dynamics CRM experience (building customizations and workflows)Computer languages- Java, CSS, HTML SharePoint (Customization and workflows)Marketing platformsRelational Database ManagementAdobe SuiteEmail Service Provider (ESP)System integration experienceWordPressExcelStrong technical abilitiesStrong problem solving skillsGood interpersonal skillsExcellent communication skillsStrong documentation skillsAnalytical thinking skillsAttention to detailIndependent worker & collaborativeStrong understanding of data structure and data relationships

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