Help Desk Specialist

Employer
Powertek
Location
Andrews AFB, MD
Posted
May 15, 2017
Closes
May 22, 2017
Hours
Full Time
Tier I/II desktop/network technical support.Respond to desktop issues, applications, printers, user account security, communications, system policy guidance, and manage/ prioritize workload.Must be available to work 2nd shift (3:30pm - 11pm) OR Midshift (11pm - 6:30am)CLEARANCE: Secret or Above TRAVEL: N/AYOU Have a helpful nature, willing and able to walk others through technology challenges.Have experience in an end-user environment, efficiently solving problems.Have the desire to deliver consistently high levels of customer service.YOUR KNOWLEDGE BASE INCLUDESImpressive diagnostic and problem-solving skills.Disciplined compliance with policies, procedures and regulations.Knowledge of MS Office products.WE REQUIREExperience with supporting and troubleshooting Microsoft OS: WinXP, Win7, Win10. Experience providing technical suport to end users in small-large scale enterprise environment. Experience with installation, configuration and support of desktop hardware and applications.Experience troubleshooting hardware/software errors and failures. Experience with an ITIL based ticketing system (Remedy, HEAT, ServiceNow, etc.).Excellent customer communication skills (verbal and written).Ability to capture all details in ticketing system.Ability to thoroughly follow direction for special projects.Ability to follow SOP, checklists, and other instructions. ABOUT POWERTEKWe challenge you to come make your mark. Influence change. Work on vital missions. Advance your career. Powertek Corporation is a high-energy IT company that encourages its employees to help shape its culture with imagination and ingenuity. Learn more at www.PowertekCorporation.com.We believe diversity enriches our customer offering. EOE, M/F/D/VDISTINGUISHING BENEFITSMatching 401k vested from day one.Choice of Health Insurance Plans and an employee assistance program.Company sponsored technical and management certifications.PowertekU online education with 4400+ technical and business courses.Educational tuition reimbursement and 529 Plan. Robust Awards & Recognition Program + perks, discounts, generous referral program.TO ALL APPLICANTSThank you for your interest and effort in applying for this position.Powertek is an Equal Opportunity Employer and does not discriminate against minorities, women, protected veterans, and disabled individuals with regards to any employment decisions, to include hiring.No unsolicited agency referrals, please.