This position is located in the Defense Personnel and Family Support Center (DPFSC) within the Defense Human Resources Activity (DHRA), a Field Activity of the Under Secretary of Defense for Personnel Readiness (USD-P&R). DPFSC provides direct program and policy support to the Assistant Secretary of Defense for Manpower and Reserve Affairs (ASD-M&RA). DPFSC provides oversight and support for the Yellow Ribbon Reintegration Program (YRRP), Transition to Veterans Program (TVP), Federal Voting Assistance Program (FVAP), Computer/Electronic Accommodations Program (CAP), Employer Support of the Guard and Reserve (ESGR), and Reserve Component (RC) Service Member and Family Readiness (SMFR). DPFSC was established in 2016 to consolidate oversight of programs supporting Service members, civilian employees, and their family quality-of-life needs under one umbrella, thereby increasing their efficiency and effectiveness. DPFSC partnership of programs serves a broad spectrum of Service member, civilian employee, and family quality-of-life cycle.
- Occasional Travel
- You may be expected to travel for this position.
Applicants must demonstrate in their resume at least one (1) year of specialized experience that equipped them with the particular knowledge, skills and abilities (KSA's) to successfully perform the duties of the position and is directly in or related to this position. To be creditable, specialized experience must be at the GS-12 grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
-Expert in the application and interpretation of Title 38 USC, 20 CFR and USERRA of 1994 -Provide quantitative and qualitative reports, metrics and analysis of the Interactive Customer Service (ICE) surveys
- Experience with Alternative Dispute Resolution (ADR) and demonstrated work history associated with conducting mediation between parties.
- Handling and control of Personal Identifiable Information (PII)
- Experience working in a call center
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Substitution of education may not be used in lieu of specialized experience for this grade level.
Work Schedule: Fulltime
Tour of Duty: Flexible
Recruitment Incentives: Not Authorized
Fair Labor Standards Act (FLSA): Exempt
Financial Disclosure: Not Required
Telework Eligibility: This position is telework eligible
Overseas Position: If you are applying for a vacancy located overseas additional information regarding overseas employment can be found at: http://www.dla.mil/Careers/Programs/overseas.aspx
Selective Service Requirement: Please visit http://www.sss.gov for more information.
For more information, please visit General Application Information and Definitions.
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.
Q - Nonsensitive