Change and Incident Manager

6 days left

Lackland AFB, TX
May 11, 2017
May 31, 2017
Full Time
Manages and directs the computer operations activities at a company or customer location.


 1. Plans, manages, and controls the computer operations activities at a company or customer location.

 2. Supervises and directs the work of assigned computer operations staff, which may include subordinate supervisors.

 3. Oversees activities such as equipment scheduling, production control, data libraries, teleprocessing, and similar operations.

 4. Establishes detailed schedules for the utilization of all equipment to obtain maximum utilization and effectiveness.

 5. Assigns staff to insure optimum effectiveness and monitors performance.

 6. Recommends and implements programs to minimize costs, ensure optimum output, and maintain quality.

 7. Controls the integrity and security of all data files received, utilized, processed, and produced by computer operations personnel.

 8. Interacts with client and vendor personnel to resolve problems.

 9. Maintains current knowledge of relevant technology as assigned.

 10. Participates in special projects as required.


Duties: - Shall coordinate and facilitate effective accomplishment of change and incident management among AFIN operators.

This task includes receiving calls from AFIN operators to coordinate change and incident resolution.


Education Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

Qualifications 8-10 years of related computer operations experience, including supervisory experience.




- Current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher


Desired Experience/Certifications:

- Experience using Remedy Ticketing System

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.