7 days left
- Full Time
Manages the functionality and efficiency of a group of computers running on one or more operating systems. 1. Manages the functionality and efficiency of a group of computers running on one or more operating systems. 2. Maintains the integrity and security of servers and systems. 3. Sets up administrator and service accounts. 4. Maintains system documentation 5. Interacts with users and evaluates vendor products. 6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. 7. Develops and monitors policies and standards for allocation related to the use of computing resources. 8. May program in an administrative language. 9. Develops and implements testing strategies and document results. 10. Provides advice and training to end-users. 11. Provides guidance and work leadership to less-experienced staff members. 12. Maintains current knowledge of relevant technologies as assigned. 13. Participates in special projects as required. Duties:- Shall administer and manage automated change and incident management tools.- Update content and configurations to support automated change and incident management workflow accomplishment.- Updating tool configurations and providing informative content to enable AFIN users and operators to resolve changes and incidents at the lowest possible tier. The content shall presented through the automated management tools and/or Tier 0 Self-help websites. Information content shall include frequently asked questions and standard solutions for the resolution of issues on the AFIN. - Analyze customer feedback from automated change and incident management tools to identify service improvements. -- Includes analyzing feedback received from customers about automated tools providing a summary in the MAR. The contractor shall provide a Technical Report when improvements are gleaned from the analysis. Tasks Include:- Perform Active Directory (AD) queries to determine issues with account processing through automated tools.- Create and use PowerShell Scripts to support AD queries and analyze broad account configuration issues.- Create and use PowerShell Scripts to analyze issues with Cloud Mailbox actions.- Monitor SQL databases for issues with automated and manually processed requests.- Determine cause of Tier O account management request failures.- Create SQL queries within Microsoft Access to standardize data reviews and updates.- Resolve issues with failed account transaction requests in SQL tables.- Develop recommendations for solutions to Active Directory housekeeping practices that are affecting Tier 0 automated tools.- Coordinate solutions for user network and exchange accounts with COS/NOS Directory Service and Exchange technicians.- Investigate network account actions to determine if issues are being caused by automated or native tools and where the issues originated.- Create design/requirement documents for improvements, new capabilities, and bug repairs for the automated Tier 0 tools.- Perform pre-release debugging of new coding based on design/requirement documents.- Conduct debugging of issues discovered within current Tier 0 tools. Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Qualifications 5-8 years of directly related experience in systems administration and analysis. Requirements:- Current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher Desired Experience/Certifications:- Experience with Remedy Ticketing System- Experience with Windows Powershell- Experience with Microsoft SQL 2012 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.