Customer Care Specialist – Proficient in Spanish
Sparks Group has partnered with a massive organization who is seeking a motivated and experienced Customer Care Specialist. This individual will be responsible for resolving and documenting all customer issues while also maintaining strong customer satisfaction. Apply now!
- Settle all customer complaints both internal and external
- Verify and collect all case information through email, telephone or any other forms of communication
- Solve all customer complaints through social media outlets
- Help to develop customer service processes
- Manage and maintain master data
- Bring cases to the appropriate personnel when necessary
- Make sure appropriate customer service is being performed and provide any feedback to Customer Service Management
- High school diploma
- Advanced to fluent in Spanish
- 2-4 years of customer service experience
- Flexibility and availability to work evenings and weekends
- Professional and calm demeanor
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment
Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.
We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!