Tier I VTC Administrator with TS/SCI

Location
Colorado Springs, CO
Posted
May 10, 2017
Closes
Jul 28, 2017
Function
Administrative
Hours
Full Time
General Dynamics is currently seeking a talented Tier I Video Teleconferencing (VTC) Technician with an active TS/SCI clearance to provide monitoring, maintenance, and support of video communications networks for the Mid shift. The successful candidate will be responsible for providing Tier I level resolution and customer support to scheduled or active, video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software, SharePoint, Support Web Incident Tracking System, Tandberg Management System (TMS) and other VTC support tools as needed. Skill Requirements: Experience with Video Teleconferencing (VTC) service and support to include scheduling, monitoring, administrative support and technical assistance to Video Teleconference customers. Manage the Video Networks for resource availability and conflicts. Ensure compliance with VTC network security policies and procedures. Assist in the development of the Rules of Engagement (ROE), and policies and procedures as they pertain to the VTC environment. Possess understanding of H323 Protocol Stack. Knowledge of network topology, along with VTC network hardware and software tools listed above. Possess knowledge of operating systems and applications as they pertain to the VTC environment. Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary. Interface with vendors to ensure proper performance of tools and software packages. Process Authorized Service Interruptions (ASI's) as directed by GDIT Management. Provide After Action Reports (AARs) for Problem Management resolution.

 

Participate in special projects as required by GDIT Management. Key Competencies: Interpersonal Skills Communication skills - verbal and written Listening skills Problem analysis and problem solving Attention to detail and accuracy Customer Service orientation Adaptability Ability to work independently within a Team Concept Ability to multitask in a stressful environment Shift Work is required (work center is 24/7). Position requires an IAT II Compliant Certification.

Education Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 2-5 years of directly related experience in network administration and support.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.

 

GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

 

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