Principal Engineer, Field
Provides technical advice and guidance on installation, adaptation, configuration and/or enhancement of company technical products, programs and systems. 1. Provides technical advice and guidance on installation, adaptation, configuration and/or enhancement of company technical products, programs and systems. 2. Provides expertise for resolving technical problems. 3. Modifies products, programs and systems to customer requirements. 4. Serves as company liaison with customer on administrative and technical matters for assigned projects. 5. Provides end-user training. 6. Performs various tests and documents results. 7. Schedules work to meet completion dates and technical specifications; 8. Provides guidance and work leadership to less-experienced engineers and technicians, and may have supervisory responsibilities. 9. May serve as technical team or task lead. 10. Maintains current knowledge of relevant technologies as assigned. 11. Participates in special projects as required. Responsible for providing remote trouble-shooting assistance to customers and customer site technicians in resolving problems associated with PBX and voice switch platforms that are beyond the capability of the site technician to resolve. Analyze reported troubles, formulate and initiate remote repair actions directing the repair actions of the on-site technician. Open trouble tickets using Remedy, documenting actions take to resolve problem. Track open trouble tickets until problem is resolved. Perform remote programming and switch translations. When required, travel to site locations to assist local technician with problem resolution and perform on-site installations and commissioning. Open and track technical support tickets with OEMs and vendors, functioning as interface between the OEM and on-site technician. Perform remote fault isolation, directing on-site technician on the replacement of modules, cards, and circuit packs, remotely perform routing and trunk translations, transmission and line testing, network trouble shooting, and remotely configure PRI/BRIs, circuits. Candidates require the technical skills and experience to guide customer technicians through restoral processes. Applicants shall have experience with installing/upgrading and maintenance routines associated with various Avaya Aura/CM switch and unified communications platforms. Avaya Aura/CM certifications. Education Bachelors Degree in Engineering. Qualifications 8-10 years of related engineering experience. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.