AWS Operations Manager
Summary: This position is responsible for handling major incident responses, must be a strong technical team leader and driven to resolve technical issues across complex distributed architectures. This role will work cross-functionally amongst a variety of teams and be a core contributor in every significant engineering service or solution that we deliver to our stakeholders. Must have enthusiasm for digging deep to solve problems and have sharp technical communication, prioritization and organization skills. In addition you and your team will manage mission-critical infrastructure, tools and processes that ensure the highest levels of availability and reliability Working directly with other engineers, business stakeholders, security, and DevOps teams across multiple organizations, the Ops Manager is responsible for hiring, mentoring and leading a top notch AWS engineering team through daily proactive monitoring and issue detection by resolving issues before they become impacting. The Ops Manager will manage engineer workloads, performance and deliver clear direction to the team. Customer follow up, manage dynamic triage calls, provide performance metrics and demonstrating expertise within Service Management processes and procedures to manage service impacting incidents are just some of the additional responsibilities of this critical role.
- Adheres to architecture requirements and performance standards to meet or exceed management and customer specificationsIdentifies and directs resolution of complex hardware/software interface issuesPrepares reports on analyses, findings, and project progress, and presents results to management and/or customer personnelServes as a customer interface to resolve problems and ensure requirements are met on a timely basisProvides guidance and work leadership to less-experienced engineersMaintains current knowledge of relevant technology as assignedParticipates in special projects as requiredParticipates in fast-paced DevOps teams within Scrum agile processesCreates and delivers knowledge sharing presentations and documentation to developers and operations teams (Document system diagrams, run books, and procedures, etc.)Attends and contributes to technical discussions and working groups with various stakeholders
- 10+ years of related experience7 years of Cloud experienceExperience in public presentationsExperience in technical mentorshipAbility to work in a team collaboration environment using influence without authorityExpertise managing workloads and statistics in Jira or similar toolStrong can-do attitude and ability to meet commitmentsProven analysis, risk management and problem solving skillStrong independent productivity / Self-starter and ability to maximize team productivityExcellent customer service orientation and teamwork skillsDeep experience with Linux (e.g.: Ubuntu, RHEL, CentOS) and Amazon Web Services (AWS) such as EC2, S3, IAM, etc.Experience with IaaS and cloud technologiesExperience of distributed application concepts and DevOps toolsExcellent verbal & written communication skillsITIL V3 Certified