Information Technology Specialist (NETWORK)
The position is located in the Office of Information Technology (OIT), Court Services and Offender Supervision Agency (CSOSA) for the District of Columbia. Working in close collaboration with the criminal justice system and the community, the agency is responsible for creating and maintaining a coherent and effective program that increases public safety, prevents crime, reduces recidivism, and supports the fair administration of justice. OIT is responsible for providing information technology services to support the mission requirements of CSOSA. Organizational functions of OIT include development, delivery and management of a wide range of information products and services including applications, networking and telecommunications technologies. Customer Support team is responsible for user support functions for all information technology systems and services provided to CSOSA. Customer Support provides a help desk and onsite support for all CSOSA hardware, software, communications networks, and post training support for mission critical business and administrative systems. The staff also estimates needs and orders office automation desktop and file server hardware and software, and schedules the installation of technology products to manage the IT customer support help desk ensuring end user calls are handled efficiently and effectively. The position provides customer support services, including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements.
Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Court Services and Offender Supervision Agency applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=OCTWE.
- Not Required
p>There is no education substitution for the required qualifications.
A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation, drug testing, and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. Appointment may be subject to random drug testing after selection.
U.S. Citizenship: Applicants must be U.S. citizens or nationals. Failure to certify US Citizenship may result in your application not being considered. A valid drivers license is required for this position.
Public Trust - Background Investigation