Instructional Technology Technician, Technology Center Operations - McDonough School of Business

Washington D.C.
May 08, 2017
Jun 13, 2017
Specialty Trades
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Instructional Technology Technician, Technology Center Operations - McDonough School of Business

Georgetown University's McDonough School of Business (MSB) - located at the intersection of business, government, and international relations - develops principled leaders committed to serving both business and society. Through our global perspective, we prepare students to compete in today's international business environment.

The Instructional Technology Technician serves as a computer and audio-visual systems technician, accomplishing the variety of tasks involved with the maintenance and administration of both classroom technology and connected desktop and laptop computers. 

Distance Learning Technologies 

  • Supports the growing MSB presence in the virtual classroom/distance learning field - to include maintaining and supporting hardware and scheduled sessions, as well as research and development of innovative and efficient technologies to support pedagogical requirements as they emerge.
  • Researches requirements and develops technologies to support distance learning technologies
  • Trains faculty and staff in the operation of distance learning technology, as well as in methods for presentation and on-camera performance.
  • Coordinates and supports individual distance learning sessions.
  • Advises the IT Operations Manager and the CTO regarding the available options for distance learning technologies.
  • Manages the various network protocols to support both distance learning and individual VTC sessions, including contracted services for ISDN and other specialized communications.     

Individual Instructional Technologies Program

  • Works with faculty and staff to evaluate, assess, and select instructional technology resources that are compatible with the Georgetown's technology infrastructure.
  • Works with faculty and staff to provide access to technical services and resources at time of need.
  • Provides faculty, staff, and students with information regarding current instructional technologies
  • Communicates with management to develop learning solutions to best meet faculty, staff, and student needs where needed.
  • Organizes instructional technologies for easy accessibility by faculty, staff, and students.
  • Manages requests for event scheduling and delivery of instructional technologies to support these events.
  • Manages and sets up all requested faculty and staff instructional presentations.
  • Manages provision of instructional technologies loaned to faculty, staff, and students.
  • Directs both human resources and video equipment resources to meet the video production needs for the MSB community.
  • Provides virtual classroom technology support for programs operating outside of Georgetown even if the University is closed. 
  • Provides technical expertise in designing physical technology for MSB's distance learning initiative.
  • Works seamlessly with contractors to execute live class and office-hours sessions.
  • Provides in-room support for all MSF Live classes and office-hours sessions.

Instruction and Evaluation

  • Forms and executes a program of instruction designed to familiarize MSB users with the capabilities and operation of all MSB AV systems.
  • Reviews instructional technology program and training courses, techniques, and materials to determine current effectiveness and applicability.
  • Maintains and improves learning materials, including custom learning materials for faculty, staff, and students.
  • Delivers functional learning to faculty and staff of MSB as it relates to instructional technologies.
  • Coordinates learning solutions provided by outside vendors.
  • Demonstrates on a regular basis the use of technology in the classroom to improve teaching and learning.
  • Provides technical assistance to faculty, staff, and students in the use of instructional software technologies.

Instructional Technology Maintenance

  • Performs diagnostic and maintenance actions on MSB systems.
  • Performs hardware and software tasks in configuring MSB Instructional Technology systems, and integrating them into the MSB NDS Tree and internet network systems.
  • Installs new network and PC systems and upgrades Instructional Technology systems, software or components - for example, desktop and laptop computers, classroom presentation, and portable AV equipment.
  • Initiate and provide follow up help call procedures to external maintenance support for those problems beyond MSB scope of capabilities.
  • Assist all MSB users in the use of all instructional technology hardware and software.

Network Maintenance and Administration

  • Assists in the design, maintenance, and administration of network systems, as they relate to networked instructional technologies
  • Performs network installations of software and hardware on both connected PCs and network servers. 
  • Performs network administration and general user account troubleshooting and repair.
  • Installs, configures, and maintains network instructional technology.


  • High school diploma or certified equivalency - some college level credit preferred
  • 3 years of PC and Network technical experience

Preferred qualifications

  • A+ or equivalent AV or technical certification preferred
  • Certified Technology Specialist (CTS) preferred

Current Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.