Helpdesk Technician

Location
Washington D.C.
Posted
May 05, 2017
Closes
Jun 09, 2017
Hours
Full Time

Position Opening:   

Helpdesk Technician

Department: 

Legislative Computer Systems, Office of the Clerk, U.S. House of Representatives

Starting Salary:

$67,250

Closing Date:

05/26/2017

Proposed Starting Date:                      

Immediate

Job Summary: 

Seeking a talented and energetic Helpdesk Technician to join a team that supports hardware and software for the Office of the Clerk.  A successful candidate will be supporting a wide range of computer equipment and applications.

                                                                           

This candidate will be someone who takes initiative, enjoys finding solutions when presented with challenges, works to build strong working relationships with key stakeholders, is very detail-oriented, and takes pride in their work.

Works in a small work station in an office environment without an expectation of privacy where noise levels are usually moderate. As an experienced Helpdesk Technician, the applicant must have the temperament to communicate with a variety of personalities in a tactful, pleasant and professional manner.  The applicant must also be able to exercise discretion and independent judgment in fulfillment of responsibilities.

 

Requirements:

  • A minimum of 3 years’ experience working in a technical support capacity.
  • Strong knowledge of the Windows desktop operating systems and MS Office.
  • Strong knowledge of computer hardware, printers, scanners, and smart phones.
  • Working knowledge of Microsoft Active Directory.
  • Good troubleshooting skills required.
  • Knowledge of Apple products such as iPhone, iPads and Macs desired.

Contact:                  No telephone inquiries please.  Interested individuals may fax, mail, or email a cover letter and resume to:

 

The Office of the Clerk

Legislative Computer Systems

Attn: Mr. Jeffrey Gold

2401 Rayburn House Office Building

Washington, D. C.  20515

LCS-Resume@mail.house.gov

Hiring for this position is governed by the Veterans Employment Opportunities Act. Applicants seeking veterans’ preference consideration should email veoa-iohr@mail.house.gov for further information.

Continued employment is contingent upon satisfactorily completing a criminal history records check. Employment with the U.S. House of Representatives is at-will.  EOE.