Education Support Specialist II
Job Category : Classified Staff
Working hours :
Salary : Commensurate with education and experience.
Web Announcement :
Student and Administrative Office Support
The George Mason University College of Education and Human Development (CEHD) is seeking a detail-oriented, self-motivated individual to provide student and administrative office support to the Division of Special Education and disAbility Research. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Masonâ€™s academic and culturally inclusive environment.
Responsibilities: * Interfacing with prospective and current students to respond to general inquiries, supporting advisors with processing and filing student paperwork, and providing assistance with student outreach; * Preparing travel authorizations and reimbursements for division faculty and staff and advising travelers on state, university and college regulations and requirements; * Answering phones and directing calls at the front desk, processing and distributing mail, answering general program inquiries by email, phone and face-to-face; * Assisting with data reporting; * Managing the processing and recording of program applications and responding to general student inquiries about the admissions process and admission status; * Assisting faculty and staff with general clerical duties including, but not limited to, copying, mailing, faxing and filing; and * Providing feedback on best practices in relation to customer service, as well as efficiency of tasks and developing forms and procedures as needed to accomplish duties listed above.
Required Qualifications: * Must have exceptional verbal and written communication skills and strong organizational abilities; * Ability to interpret and apply policies, procedures, and guidelines; * Ability to analyze and solve problems, effectively prioritize tasks, and work independently; * Experience with Microsoft Office suite; * Demonstrated experience in a customer service position; and * Demonstrated office experience.
Preferred Qualifications: * Familiarity with Ellucian Banner and PatriotWeb software; and * Priority will be given to candidates with experience in higher education, student interaction, and state policies.
Special Instructions : For full consideration, applicants must apply for position number 10478z at http://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
MasonAd : Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Job Close Date :