Senior Analyst, Business
Actively lead technical and analytical efforts and initiatives that require data analysis or are technical in nature. Research project components, conduct business analysis, support with the preparation of proposals, statements of work, or change orders, and develop work plans.
Assist with project communications to ensure all stakeholders are aware of project timelines, resource impacts, and operational impacts.
Conduct options analyses as necessary to accommodate requested changes or to solve complex issues.
Develop and document functional and non-functional requirements and converting them to technical requirements as needed for front end, micro services, and host developers.
Develop member experience workflows to clearly document the business processes as they relate to the technical solution.
Assist IT staff and/or vendor personnel with the conceptual design and development of systems, and in some cases handle scripting of configurations or test cases.
Develop and execute business implementation plans, test plans and scripts, and regression testing.
Maintain a log of risks and issues with resolution options and timelines, informing the business customer appropriately and escalating where necessary.
Determine how to use Jira and Confluence as the key tools within the Agile team to ensure the team understands both the business and technical needs.
Align with the Architect to ensure solution meets customer needs and all integration points are addressed.
Assist IT with problem resolution and follow up on outstanding issues
Proactively escalate significant or ongoing issues while understanding the major impacts to technical and business-related areas
Provide recommendations and solutions that can be implemented to correct the problem
Work closely with business unit and IT technical staff across all departments to ensure changes are implemented according to business and IT technical specifications.
Work with to coordinate required development and deployment of system enhancements.
Bachelor’s Degree in Business, Computer Science or a related field is preferred. However will consider a combination of experience and education in lieu of a degree with specialized coursework, training, or experience in information technology and data analysis.
Minimum of three (3) to five (5) years’ of experience performing business analysis, working with large amounts of complex data, and developing member experience workflows is required.
Experience with eliciting and documenting both functional and non-functional technical requirements in financial services setting is required.
Experience implementing process improvements in the business analysis space is required.
Experience mentoring more junior business analysts is required.
Founded in 1935, and still growing, we began as the War Department Federal Credit Union. Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets. We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa.
Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment Opportunity
PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.