Part Time Patient Service Coordinator
POSITION SUMMARYThe Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office. The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.ESSENTIAL DUTIES AND RESPONSIBILITIESa€ cents Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.a€ cents Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds). Transcribe message for return calls (including home and daytime phone number).a€ cents Effectively greet incoming\outgoing patients immediately upon entering the office.a€ cents Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.a€ cents Obtain and verify insurance eligibility for all applicable patients.a€ cents Audit and edit insurance claims through Enterprise for submission to Home Office.a€ cents Resource scheduling appointments correctly.a€ cents Facilitating and rescheduling no shows appointments.a€ cents Communicating the use of the online history form to all patients.a€ cents Enter patienta€ (TM) s demographic and insurance information into POS software program. a€ cents Confirm all patientsa€ (TM) appointments, for the following day, by 12:00 pm on the preceding day.a€ cents Pull charts for all former patients scheduled for the following day. a€ cents Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.a€ cents Attach the proper routing slip and insurance authorization - obtaining a copy of patienta€ (TM) s insurance ID card when applicable.a€ cents Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card. Forward to Home Office at month end.a€ cents Check patients out through POS as requested/needed.a€ cents Ensure that patient has been made aware of all promotions and offers.a€ cents Immediate notify Manager\Assistant Manager of any a€œwalking Rxa€ (TM) sa€ and/or appointments.a€ cents Prepare invoices and packing slips to be submitted to Home Office.a€ cents Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.a€ cents Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 pma€ cents Maintain cleanliness and organized appearance of front desk at all times.a€ cents May be required to perform preliminary testing for patients, as needed.a€ cents Develop skills to assist patients in all aspects of optical dispensary.a€ cents Initiate training in the contact lens area until Contact Lens Tech is available.a€ cents Help maintain the attractive appearance of the office.a€ cents Attend all office meetings.a€ cents Participate in all training opportunities offered by My Eye Dr.a€ cents Other duties, as assigned.EXPERIENCE AND QUALIFICATIONSa€ cents High School degree/GED required. AA or BA/BS in related field is desirable.a€ cents 1-3 years of related experience within a similar office environment.KNOWLEDGE, SKILLS AND ABILITIESa€ cents Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.a€ cents Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends. a€ cents Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.a€ cents Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.a€ cents Proficiency in utilization of automated equipment and systems standard to the optometry industry.PHYSICAL DEMANDSa€ cents This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.WORK ENVIRONMENTa€ cents This position is performed in a traditional retail office environment. HourlyWoodbridge, VA 22191, USA Apply Now .