Systems Technician

Expiring today

Chevy Chase, Maryland, United States
Apr 24, 2017
May 23, 2017
Specialty Trades
Full Time
Job Description   GEICO's IT Operations department is seeking a highly motivated individual with a passion for problem solving and customer service to join the team as a Systems Technician for our Network Operations Center (NOC).   As a Systems Technician, you will monitor the availability and performance of our business applications, coordinate responses to major incidents, perform various operational functions, and support the daily job schedules.   Your primary responsibilities include, but are not limited to:
  • Provide Tier 2 technical support to incident tickets received from monitoring/alerting systems and end-users
  • Coordinate response to major incidents to ensure a timely restoration of service
  • Monitor abnormalities and execute restoration procedures following documented processes
  • Document and improve procedures for use by other members of the Network Operations Center
  • Support change activities by executing documented procedures

Desired Qualifications
  • 2+ years of previous experience in a Network Operations Center, Help Desk, LAN/Desktop, Application Product support, or similar environment
  • Working knowledge of TCP/IP, networking, and security
  • Working knowledge in one or more of the following areas: Windows Servers, UNIX/Linux, Databases (SQL, Oracle, DB2), Mainframe Operations, and Networking
  • Strong telephone etiquette and the ability to deal with end users, peers, and management under stressful conditions.
  • Proven analytical/problem-solving skills and the ability to organize and prioritize several tasks at once
  • Familiarity with ITIL or MOF frameworks is a plus
  • Associate's or Bachelor's Degree is a plus
This position is for shift work and may include weekends and/or nights.     About GEICO   For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.
Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including:
  • 401(k) and profit-sharing plans
  • Medical, dental, vision and life insurance
  • Paid vacation, holidays and leave programs
  • Tuition reimbursement
  • Associate assistance program
  • Flexible spending accounts
  • Business casual dress
  • Fitness and dining facilities (at most locations)
  • Associate clubs and sports teams
  • Volunteer opportunities
  • GEICO Federal Credit Union
* Benefit offerings for positions other than full-time may vary.   GEICO is an equal opportunity employer. GEICO conducts drug screens and background checks on applicants who accept employment offers.   How to Apply Click "Apply for Job" to complete your application. You will need an active email address and phone number. Please upload your resume, preferably as Word .doc files or PDF. Once you begin your application you can save it and access it later. Your application should include any work and/or internship experience from at least the past five years.