Sr Quality Assurance/Training Specialist (Service Desk) TS/SCI w/ Poly
General Dynamics Information Technology (GDIT) is looking for a Sr Quality Assurance/Training Specialist to develop, organize, and conduct training and educational programs for customer and program personnel supporting a mission centric 24x7 enterprise operations & data center(s) infrastructure. The candidate will provide training and educational services to stakeholders in multiple geographic regions. The candidate will perform the following duties: 1. Develops, tests, maintains, and delivers moderately complex training programs and related materials in support of customer training objectives. 2. Establishes and reviews course content and objectives. 3. Conducts training sessions and develops criteria for evaluating the effectiveness of training activities. 4. Maintains records of training activities, participant progress, and program effectiveness. 5. Updates course documentation on a regular basis to ensure timeliness and relevance. 6. May provide work leadership for lower level employees, including evaluating the effectiveness of their training presentations and programs. 7. Conducts research into new training, educational, and multimedia technologies. 8. Maintains current knowledge of relevant technologies as assigned. 9. Participates in special projects as required. Education Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work/military experience. Qualifications
- Must possess a current TS/SCI polygraph clearance
- 5-8 years of directly related experience in the development and delivery of technical training programs.
- Support various work shift schedules in a 24x7 Operations Center Knowledge of ITIL service management processes.Advanced knowledge of the principles, methods, and techniques used in the development and delivery of training programs. Advanced knowledge of quality assurance and training technologies as required. Demonstrated effective presentation and communication skills. Ability to serve as technical team or task lead. Experience with ServiceNow or other service desk ticketing tools.Knowledge of the principles, methods, and techniques used in computer troubleshooting and support.Knowledge of desktop operating systems and applications. Ability to communicate technical information in a clear and concise manner.Professional certification in one or more specific technologies may be required, depending on job assignment such as ITIL Foundations required, etc.