Enterprise Operations Shift Lead/Manager (TS/SCI w/ Poly Required)

Annapolis Junction, MD
Apr 24, 2017
Sep 12, 2017
Full Time
General Dynamics Information Technology (GDIT) is looking for a Project/Task Manager to serve as the Enterprise Operations Shift Lead/Manager on the Resource Monitoring team in a mission centric 24x7 enterprise operations & data center(s) infrastructure. Candidate will support a wide variety of classified and unclassified networks dispersed over multiple geographic regions. The selected candidates will be responsible to provides technical, administrative, and operational leadership to assigned project or tasks. The candidate will perform the following duties:



At this level, the position is typically responsible for managing multiple tasks or a single large project and supervising up to 25 employees ' both exempt and non-exempt and may include one or more subordinate supervisors. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.


 1. Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.

 2. Supervises assigned staff, including subordinate supervisors.

 3. Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting.

 4. May also perform high level technical services on assigned tasks.

 5. Conducts planning and provides recommendations to client on task workload.

 6. Attends customer meetings and may serve as primary client liaison.

 7. Interacts with vendors, other agencies, and other client staff on behalf of the client.

 8. Coordinates development of deliverables and products.

 9. Ensures quality assurance of project deliverables.

 10. Maintains current knowledge of relevant technology as assigned.

 11. Participates in special projects as required.

Education 1. Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

 2. Professional certification (PMP) preferred.

  • 8-10 years of related experience, including supervisory experience.
Unique & Additional Skills

Support the 1st or 2nd shift work schedule in a 24x7 mission Operations Center.Prior work experience on a large, geographically disperse networksKnowledge of ITIL service management processesEffective management skills. Effective administrative and organizational skills. Ability to manage multiple tasks simultaneously Knowledge of desktop operating systems and applications. Experience with ServiceNow or other service desk ticketing tool.Professional certification in one or more specific technologies is required, depending on job assignment such as firewalls, ITIL Foundations, PMP, etc.   

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.