TC, CUST OPERATIONS - Customer Service - Alabama Community Care

Location
Virginia Beach, VA
Posted
Apr 20, 2017
Closes
Jun 02, 2017
Industry
Healthcare
Hours
Full Time
Job Description:
Optima Health has an opening for a Team Coordinator, Customer Operations. This position is full time, day shift and located in our Virginia Beach, VA operations center leading the customer service division and providing support to the Alabama Community Care members and providers. The ideal candidate will have the ability to work more than 40 hours a week to include weekends and afterhours, previous call center experience, and demonstrated work history managing multiple direct reports providing:
  • Team building and morale
  • Leadership and supervisory
  • Creating and enforcing policies & procedures
  • Conducting mentoring, coaching and evaluation techniques
  • Ability to create/modify/implement best practice and polices and procedures
If you thrive in a fast paced environment and have a passion for customer service and leadership- Optima Health could be your next home!

Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.

Education Level
Associate's Level Degree

Experience
Required: Healthcare - 5 years, Managed Care - 2 years

Preferred: None, unless noted in the “Other” section below

License
None, unless noted in the “Other” section below

Skills
Required: Mgmt of Staff Resources, Microsoft Access, Microsoft Excel, Microsoft Word, Technology/Computer

Preferred: Operation and Control