Help Desk Support Specialist, Mid

Washington D.C.
May 16, 2017
May 17, 2017
Full Time
Job Description Job Number: R0001544

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

Help Desk Support Specialist, Mid

Key Role:
Join a dynamic team providing a variety of systems engineering, maintenance, and information systems support to a National Capital Region client. Provide first and second tier support to end users for either PC, server, or mainframe applications or hardware and monitor and maintain installed communication and computer systems. Perform help desk functions and interface with clients in person, over the phone, and through e-mail to open, resolve, and close REMEDY tickets. Perform system administration of desktop workstations, servers, and printers and create and administer network user accounts. Integrate desktop and server hardware and software and monitor the status and performance of classified and unclassified LANs. Develop, maintain, and review diagrams and schematics, develop and maintain databases, and integrate and fabricate copper and fiber optic cabling and assemblies in support of technical infrastructure. This position requires the ability to conduct limited shift work at the 24x7x365 Operations Center.

Basic Qualifications:

-2+ years of experience with IT or computer information systems

-Knowledge of networking concepts and technologies

-Ability to perform hardware and operating system troubleshooting

-Secret clearance required

-HS diploma or GED required

-DoD 8570 IAT Level II Certification or ability to obtain within 90 days of hire

Additional Qualifications:

-Experience with Windows and Microsoft Office

-Experience with networking devices and operating systems

-Knowledge of BMC Remedy implementation and usage

-Knowledge of audio and visual technologies

-Ability to operate video teleconferencing (VTC) equipment

-Ability to complete projects and tasks with minimal supervision

-CompTIA, Microsoft, or Cisco Certifications


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems. by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.