Customer Service Representative

Employer
EZ Green Home
Location
Columbia, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
EZ Green Home seeks a Customer Service Representative to join our team. The select candidate will support us in answering phones, relaying messages to different departments, scheduling customers and conducting quality control and reminder calls. RESPONSIBILITIES1. Be the front line point of contact for all incoming calls to assist customers better understand our services, or to update their appointment information.2. Follow up with phone messages, and conduct outbound quality control calls and reminder calls for next day services.3. Call and coordinate with partners, customers and field staff for day-of field service operations. REQUIREMENTS* Comfortable communicating on the phone, and via email.* Intermediate to advanced MS Office skills using Excel, and PowerPoint* Experience using Salesforce or a CRM preferred.* Strong self-sufficiency, interpersonal skill, and high attention to detail. * Enthusiasm for energy conservation, home performance, and making an impact for homeowners.* Bilingual in English/Spanish preferred. This is a full-time position. Employees are expected to work five days per week during our office hours, Tuesday through Saturday from 8am - 4pm. Company Description: Our mission is to help home owners reduce energy consumption and save money. With current rising energy costs, we believe every consumer should have the opportunity to be well educated about their home and how to make it as energy efficient as possible. We pride ourselves on our premium customer service tailored to each customer's individual needs. EZ Green Home employs an expert team of Energy Auditors and support staff who take pride in serving customers throughout Maryland and look forward to answering any of your questions. We service homes in three of the largest utilities in Maryland (BGE, PEPCO, and SMECO) and have helped over 20,000 homeowners become more energy conscious and save money on their monthly utility bills.