Implementation Support Specialist

Employer
Association Resource Group, Inc
Location
Mclean, VA
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Accountant, IT
Hours
Full Time
We're looking for individuals who get excited about providing customers an exceptional customer service experience in a fast-paced, evolving technology driven role. If you enjoy coordinating details, communicating with customers and vendors and seeing problems through to resolution, then you may be a great fit for ARG's Implementation Support Specialist position. We are looking for candidates who are familiar with coordinating all the moving parts of projects - both simple and complex; who can communicate exceptionally well both in writing and verbally; who are flexible when things don't go as planned and can stay calm under pressure while working to get projects back on track. Responsibilities:When appropriate, strategize with Consultants on open opportunitiesEnsure necessary paperwork is complete for opportunity closureIdentify risks that could impact successBe available to clients throughout the service delivery process; and engage clients post-deliveryIncrease knowledge of telecom products, procedures & industry trends Qualifications:Telecom/technology background a plusClient-focused and service-orientedEffective communicatorEager to learn new informationFlexible and adaptable to daily eventsSucceed in a fast-paced environment ARG will not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state law relating to discrimination in employment. Company Description: Association Resource Group is an award-winning technology consulting and brokerage firm with over 25 years as an industry-leader. ARG supports clients across a broad spectrum of critical business technology needs including: technology and cloud assessments, solution benchmarking, technology risk assessment, contract negotiations, technology alignment with corporate strategy, help desk and carrier management, and long term technology planning and budget management. On average, we save clients 20 - 40% of their current technology expenditures. Not only do we design and deploy solutions, we fully support the services we recommend, so clients can focus their time and energy on their core business instead of vendor management.