Electronics Customer Support Analyst - TS Required

Washington, DC
Apr 20, 2017
Apr 21, 2017
Full Time
Electronics Customer Support Analyst - TS RequiredAll times are in Eastern Daylight Time.Requisition ID 2017-13286Job Locations US-DC-Washington DCPosted Date 3/13/2017Category Engineering & SciencesClearance Level Must Currently Possess Yes- Active Top Secret required to startTelecommuting Options Telecommuting Not AllowedClearance Level Must Be Able to Obtain TS/SCIOpportunity Details: Overview:CSRA is currently looking for an experienced Electronics Customer Support Analyst to join our mission critical team in Washington, DC. Successful candidates must possess an active Top Secret clearance and have the ability to get an SCI clearance with PSD suitability.Responsibilities:Responsibilities for the Electronics Customer Support Analyst will include:* Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.* Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.* May route calls to product line specialists, application, or system support specialists.* Maintains and updates records and tracking databases.* Alerts management to recurring problems and patterns of problems.Qualifications:* Five (5) years experience in installation, troubleshooting, repair, and preventive maintenance of computer related systems and auxiliary equipment related to voice networks, LAN and WAN data networks, wireless networks systems to support voice and data services or* Five (5) years of demonstrated experience in DoD Logistics and Sustainment Operations and at three years of that experience in warranty, quality assurance, and quality control of information technology systems.* Associates Degree in a related field* Active Top Secret clearance* Security+ and Network+ required to startNotice:CSRA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Options:Posted by StartWire. Apply now!.

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