Desktop Support Technician

Employer
Tecore Networks
Location
Hanover, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES: -Field incoming help requests from end users via both telephone and work orders in a courteous manner; -Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue; -Diagnose and resolve software and hardware incidents, including operating systems and across a range of software application; -Assist all users with any logged IT related incident when called upon; -Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the individual(s) as soon as possible; escalating incidents to other support teams where necessary; -Accurately record, update and document requests; -Install and configure new IT equipment; -Resolve incidents and upgrade different types of software and hardware; printers, copiers and scanners; -Maintain a first class level of service ensuring all individuals are treated efficiently and in an appropriate manner; -Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable user to become more self-sufficient; -Protect organization's value by keeping information confidential -Be willing to attend internal training courses as necessary to keep up to date with the latest technology and internal system processes. -At the completion of the first six months, become self-sufficient in handling corporate policy and procedure. EDUCATION, EXPERIENCE, AND SKILLS: -B.A. or equivalent degree; prefer information sciences and technology, computer science or related degree; recent college graduates are encouraged to apply-Active Cisco or RHCE Certification preferred-Experience with Linux/Unix-Windows Server Experience-Excellent verbal and written communication skills-Strong work ethic and organizational and prioritization skills-Unwavering attention to detail-Strong organization, documentation skills-Persistence and excellent follow-up skills-Demonstrated ability to manage time effectively across diverse activities-Energetic, motivated, personable, outgoing and enthusiastic at all times! Company Description: Tecore Networks offers a diverse high technology environment that recognizes and rewards employee initiative, innovation, responsibility, and results. Our hard-working team of employees welcomes those who are interested in improving business performance and taking wireless where its never been before. Our rapidly growing development and systems teams are continually looking for qualified people who share our vision. We are an equal opportunity employer with an interest in hearing from skilled professionals seeking new challenges. Since 1991, Tecore has been designing, developing, and delivering scalable wireless infrastructure solutions to the commercial, government, and military markets. The company has a proven track record of performance and evolution driven by its innovative software defined approach.