Power Generation Field Service Technician Level 1

Cummins Inc.
Glen Burnie, MD
Apr 20, 2017
Apr 21, 2017
Accountant, IT
Specialty Trades
Full Time
Description No, this isn t one of those ordinary jobs. Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job. This is what we call Working Right. A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the Best Every Time, Every Day with the goal of earning customers for life! We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company. Responsibilities: Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction. Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation Qualifications Skills/Knowledge/Abilities Broad mechanical and electrical repair and maintenance capability - Apprentice Certified Power Generation Technician (Preferred) Capable of electrical repair and maintenance with minimal supervision - practical exposure to working on Power Generation products Awareness of Quick Serve Process Able to understand basic computer use Able to clearly communicate both orally and in writing Able to understand written instructions Ability to work safely and identify safety risks, including completion of any required safety training and the Job Safety Assessment process Can resolve basic technical problems Able to work within quality standards Capable of developing effective working relationships Ability to use general numerical principles Education, Licenses, Certifications Apprentice Trained Power Generation/ Electrical Technician (Preferred) Vocational diploma from relevant technical institution Current relevant electrical certification Locally valid driving permit Experience Minimal level of workshop related experience required. Basic level knowledge of and/or experience with power generation products High Voltage/ Low Voltage experience

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