Full Time Customer Service & Sales Associates
We are looking for outgoing individuals with great communication skills to join our team as customer service associates. The position duties are primarily composed of sales, dealing with complaints, orders, errors, account questions, billing, cancellations and troubleshooting.Primary responsibilities for the Customer Service Representative role include: Customer Service Representatives resolve customer complaints. This can be via phone, email, face-to-face or social media.Customer Service Representatives use telephones to reach out to customers and verify account information.Customer Service Representatives greet customers warmly and ascertain problem or reason for calling.Customer Service Representatives will help to upgrade accounts.Customer Service Representative assist with placing customer orders, refunds, or exchanges.Customer Service Representative take payment information and other pertinent information such as addresses and phone numbers.Customer Service Representative answer customer questions about warranties or terms of sale.Customer Service Representative suggest solutions when a product malfunctions.Customer Service Representative handle product recalls.Customer Service Representative attempt to persuade customer to reconsider cancellation.Customer Service Representative inform customer of deals and promotions.Customer Service Representative utilize computer technology to handle high call volumes.Customer Service Representative work with customer service manager to ensure proper customer service is being delivered.Customer Service Representative close out or open call records.Customer Service Representative report to management on overall customer satisfaction. Required Skills:Excellent communication, customer service, interpersonal, and typing skillsComputer SkillsAbility to work efficiently and effectively in a multi-task customer service environmentStrong decision making abilityProblem solving skillsStrong oral communication skills including active listeningExcellent organization skillsEffective and accurate decision making skills Recent graduates and college students are encouraged to apply.Applicants must be over 18 years of age and eligible to work in the United States. Company Description: Based in the heart of Downtown Baltimore, at Jade Acquisitions Inc we identified a gap in the market for more personalized marketing strategies. We employ face to face promotional marketing / sales campaigns. Meeting with customers directly allows us to build a relationship, instill consumer confidence and build brand loyalty. We specialize in customer acquisition for our clients and we do this with the utmost standards, we strive for quality over quantity, guaranteeing proper brand awareness and brand protection.