Help Desk Technician, Top Secret clearance
Overview: Direct hire, full time job. This is not a temp to perm job. Seeking Help Desk Technician. Location is the Pentagon. Must have active Top Secret clearance, eligible for SCI. Pay range from $50,000 to $65,000 a year with full benefits. Associates degree is a firm requirement. Must have Sec+ or similar certification and another computer/systems certification prior to start. Responsibilities:2 years hands on experience with, desktop and other IT/VoIP associated devices; installation, maintenance, troubleshooting, asset management and controlUnderstanding/working knowledge of networking protocols, network electronics and personal computer hardware and software applicationsRespond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.Maintain maintenance records and perform follow-ups as required for routine preventive and demand maintenance workstations and peripherals.Update the software provided as Government Furnished Software (GFS) as required.Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.Monitor all enterprise wide servers and services.Manage Windows 2000/2003 Active Directory integrated DNS servers and multi-master zones.Manage WINS servers and WINS replication infrastructure.Monitor replication between global catalogs and domain controllers using approved tools.Manage and monitor backup process to include daily review of backup logs and monthly test restores as part of routine maintenance and testing.Operate and monitor the disaster recovery process, procedures and policies.Operate and maintain the off-site tape storage process for disaster recovery and emergency access.Provide first level trouble shooting on file server and SQL server operations.Analyze and diagnose system failures to determine their causes and make written recommendations for corrective action.Provide technical support to establish effective operational procedures.Provide installation, testing and maintenance of Operating System and applications Software.Provide technical assistance in writing and modifying Standard Operating Procedures (SOP), troubleshooting guides and tools.Provide technical assistance in analyzing the security weaknesses/ vulnerabilities of new GOTS and COTS application software.Install and configure system utilities.Document procedures taken to research, assess, troubleshoot, test, and resolve support and assistance in designated ticket tracking system (ITSM Remedy).Complete trouble tickets using applicable software, and policy and procedures.Assist with desktop problems involving user account, passwords and access to data files.Knowledge of moving users between domains and/or OUs using approved tools.Knowledge of printer support operations as required (eg server maintenance and queue creation)Knowledge of install and configure System Operating software as required.Knowledge of performing local workstation back-ups as required; ie back up the customer's hard drive when performing operations that could result in the loss of data or back up the customer's files when re-imaging a machine.Knowledge of corrective maintenance/troubleshooting for software malfunctions.Assist with troubleshoot problems encountered using appropriate/designated software.Knowledge of performing operator/user maintenance and minor repairs on hardware and peripherals.Knowledge of performing new equipment setups, reconfigurations, and relocations. Qualifications:Education: Associate's Degree with a concentration in computer-related technology and/or business administrationActive Top Secret clearanceCandidate must be DoD8570 compliant - Security + and Computing certification.Hands-on: 2 yearsHelp Desk: 3 yearsArlington VA Company Description: National firm serving fortune 500 companies, leading government contractors and major associations.