Sr Audio Visual (AV) Support Technician

Ricoh Americas Corporation
Dulles, VA
Apr 20, 2017
Apr 21, 2017
Accountant, IT
Specialty Trades
Full Time
POSITION PROFILEThe Sr. Audiovisual Support Technician is responsible for providing AV technical support, including setup, maintenance and troubleshooting, to customers within the client site locations. May serve as the lead or co-lead position in a site with multiple AV technicians or be the only position in a site with higher end technology.JOB DUTIES AND RESPONSIBILITIES* Provides proactive and reactive support of all AV technologies and videoconferencing systems in conference rooms, training rooms, auditoriums and/or public spaces, as well as support of desktop video conferencing software.* Develops in-depth working knowledge/command of all AV and video conferencing systems, to include desktop video conferencing software.* Provides direct AV support to executives of the Ricoh client* Provides training to client employees on the use of video conferencing technologies and conference room AV systems* Provides troubleshooting support for all AV and conference room technologies; facilities in-house resolution where possible. Consults with AV Operations Manager for additional support when necessary* Mentors back-up support staff and/or other AV technicians as necessary to help develop their knowledge and troubleshooting skills.* Assists with management of local inventory* Conducts regular conference room checks and AV system inspections. Resolves minor issues immediately, coordinates resolution of major issues, and forwards non-AV issues to the appropriate department for problem resolution. Reports all problems and resolutions to AV Operations Manager while also providing regular status reports* Provides feedback to AV Operations Manager for possible process or technology improvements* Coordinates with AV and video conferencing vendors as required* May be required to travel to other client sites* Assists with creation of process and procedural documentation.* Assists with creation of user documentation.* Performs other duties as assigned.QUALIFICATIONS (Education, Experience, and Certifications)* High School Diploma or equivelent* Minimum 5-7 years experience in support of AV and conferencing technologies in a fast-paced, customer oriented environment, in addition to advanced technologies experience.* AV industry certification or training a plusEEO/Affirmative Action Employer -- M/F/Disability/VeteranPosted by StartWire.

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