Counseling Coordinator

St. Ambrose Housing Aid Center
Baltimore, MD
Apr 20, 2017
Apr 21, 2017
Full Time
Job Summary: The Counseling Coordinator will be the primary contact for clients until they are assigned to a counselor. Clients will need information about all counseling programs and through the counseling coordinator will be routed according to their situation and needs. The Counseling Coordinator will coordinate and participate in outreach activities and workshops as well as work with counselors to ensure each client file meets compliance requirements. Essential Duties and Responsibilities: Respond promptly to inquiries and intake calls.Interview clients to triage calls according to client needs and effectively communicate the process each client can expect during their relationship with St. Ambrose.Log all contacts and enter client data into case management software in a timely and accurate manner.Monitor reporting to ensure timely follow-up for all clients with outstanding packages.Assemble necessary documentation by obtaining all required forms, authorizations and documents from clients in preparation for counseling session.Demonstrate professionalism and flexibility while maintaining a good working relationship with team members and clients.Organize and complete client files when case is closed. Ensure that file is compliant with funding requirements.Coordinate outreach activities in an effort to educate public about services provided at St. Ambrose.In collaboration with staff, coordinate workshops. Arrange for speakers, ensure that required supplies are ordered and available for workshops and communicate with staff leading workshops for set-up and breakdown.Update and maintain client surveys.Maintain client confidentiality. Perform other duties as assigned Skills and Abilities: v One year of related experience in housing, lending, or real estate desired. v Strong communication and computer skills a must. v Ability to work well with individuals from diverse cultural and economic backgrounds v Solid judgment; critical thinking, organizational skills and the ability to meet deadlines v Ability to handle multiple tasks Ability to function either independently or as an active team member v Manage sensitive and confidential information with integrity Company Description: Company Overview The mission of St. Ambrose Housing Aid Center is to create, preserve and maintain equal housing opportunities for low and moderate-income people, primarily in Baltimore City, and to encourage and support strong and diverse neighborhoods. St. Ambrose Housing Aid Center is seeking a dynamic individual to join the Housing Counseling Department

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