Print & Marketing BC Supervisor
Job Title: Copy and Print BC Production Supervisor Reports to: Sales and Services ManagerPosition Summary: Responsible for creating and maintaining a successful Inspired Selling culture in the Copy & Print Center that is committed to delivering results by providing solutions to customers by managing relationships. This critical role is accountable for achieving key metrics to include profitable sales and margin, customer satisfaction (including quality production), associate satisfaction and turnover reduction. Serve as the leader for the Copy & Print department.General Purpose: Drive profitable sales growth through team development, quality production and operational effectiveness.Role Qualifications:Leadership: Proven track record of leading a selling operation (ie, financial acumen, sales principles and strategy execution)People: Confidence in leading a department and promoting a culture that consistently exceed customer & company expectations (ie, train, develop, coach, stretch)Selling: Exhibits inspired or advanced level of selling behaviors in all interactions with business customers (ie, in person, via phone or email). Experience using financial metrics to increase profitable sales (more sales, less waste). Uses Salesforce regularly to maintain and grow relationships with business customers.Print Production: Experience working in a selling & production environment. Passion for technology, production, workflows.Operations: Experience managing multiple priorities and leading the execution of operational tasks. Flexible and adaptable to change current or institute new processes as the Copy & Print business grows.Position Responsibilities:Leadership: Serves as a leader within the retail organization with direct accountability to the Copy & Print Center. Runs a profitable, efficient and effective sales operation through effective people management. Provides feedback and coaching to all Copy & Print associates to build strength, relationships and capability. Takes personal accountability for the retention, development and performance of the CPC team. Partners with General Manager and Sales and Services Manager on Business Discount Program and additional programs as needed. Communicates regularly with copy and print team, store managers and is regularly networking with all associates in order to grow book of business.People: Involved in the selection, recruitment and performance assessments of CPC associates.Selling: Champions Copy & Print selling programs; Exhibit and Inspired Selling behaviors in all interactions and communications with customers, associates and management and coaches team of associates to do the same; Serves as a Selling and Service role model for whole store. Achieve all sales & service goals and drives DPT through presenting solutions and rigorous utilization of Salesforce.com to grow relationships that result in BDP Net Incremental sales. Respond and resolve customer requests and concerns.Print Production: Oversees print production to ensure customers receive quality jobs done right the first time. Follows the Copy & Print Quality First process, a proven production workflow. Conduct Daily Quality Walks every shift and provide positive reinforcement and coaching for deficiencies.Operations: Responsible to make sure all operational policies and processes are followed (ie, machine maintenance, supplies, click counts, UPS reconciliation). When possible, delegates operational tasks to Copy & Print team. Active in copy & print associate scheduling process. Stay current on new Copy and Print technologies, products and services.Posted by StartWire. Apply now!.