Sr. Field Service Technician
Job Tittle: Sr. Field Service Technician Location: Reston, VA RESPONSIBILITIES: We are looking for a Senior Field Service Technician who will resolve technical problems in a call center/help desk environment who is an expert in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. Responsibilities are including the following:Address Incident tickets to include break/fix issues reporting using Remedy ticketing system.Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance.Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.Support software and hardware for desktop users running with Office 2013 and 2016.Troubleshoot hardware issues pertaining to printers, copiers, and fax machines Diagnoses and resolves moderately complex end-user hardware/software problems including remote access software.Perform new computer configuration and coordinates the workstation upgrade/replacement process.Set up and configure Blackberry, iPhones, iPads and Android operating systems.Participate in the deployment of new software platforms. QUALIFICATIONS:Candidate should have at least a Bachelor's Degree in technical course or a High School graduate with 3+ years of relevant working experience or with MCP/MCDST Certification and/or Comp TIA A+ Certification.Has working knowledge with Active Directory.Has experience in using the Remedy Ticketing Systems.Has experience in Troubleshooting remote users on connectivity using VPN, Aruba Networks, Cisco AnyConnect.Experience with WebEx productivity tools, AT&T conferencing knowledge.Has experience in set-up and configure Blackberry, iPhones, iPads and Android operating systems.Familiar with desktop operating systems Windows 7, Windows, 8.1 and Windows 10 Familiar with VTC, Cisco Telepresence and other video conferencing services.Has recent experience in troubleshooting desktop users running with Office 2013 and 2016.Able to manage and take ownership of technical issues.Provide updates & follow up with customers.Act as a liaison to other technical teams within the organization. Company Description: At Amtec, we care about you and your career. Since 1959, we have changed the lives of thousands of people for the better - people just like you. It is our goal to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer. Whether you want a contract assignment, a temp-to-perm job, or a regular full-time position, we are here to be your partner throughout your whole career.