GENERAL SUMMARY OF DUTIES: Responsible for directing, supervising clinical staff, and coordinating activities at specific site locations to ensure the provision of quality, cost-effective and efficient services to patients. Obtains and reviews department workload data; plans and schedules daily assignments of clinical support staff. Monitors and assesses adherence to policies and procedures. Mastery of electronic health record and practice management system, and able to communicate this knowledge to providers, staff members, and patients. Administrative supervision of nursing and support staff; provides direct patient care services. Creates a motivating environment; identifies work flow impediments and corrects in collaboration with care team. Possesses clinical skills to assure appropriate nursing coverage and models nursing skills and code of ethics to subordinates. Assures compliance with Joint Commission standards, state and federal regulations, and OSHA regulations; serves as the infection control surveillance officer for assigned areas of responsibility. Provides clinical services and conducts in-service training on clinical support services; clinical supervision of this position is provided by the assigned medical director. Exhibits and promotes a standard of excellence in the performance of all duties and when interacting with patients, co-workers, and outside contacts. EDUCATION/WORK EXPERIENCE Licensed registered nurse (baccalaureate degree preferred), or LPN with five years of supervisory experience in an ambulatory care setting. Company Description: Family Health Centers of Baltimore is a federally Qualified Health Center with locations in the Baltimore metro area. We have successfully served our communities for over thirty five years, providing quality care to our patients. Our services include adult medicine, pediatrics, dental, OB-GYN, behavioral health, substance abuse treatment, and podiatry.