Certified Field Technician
Job Title: Part-time Field Technician About the Job: Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your market to ensure all field assignments are being fulfilled on-time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through availability, phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the town or city you service and you'll be able to see the proof of your labor! We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you'll love working here! Job Responsibilities: - Ensure our clients' success - Schedule all assignments within 24 hours of being offered - Perform visit on date that assignment is scheduled - Complete all assignments within the timeframe offered - Provide "World-Class" customer service while on-site and interacting with site personnel - Diagnose and repair electronic and mechanical issues - Ensure compliance as required by client agreement and/or scope of work - Ensure all deliverables are submitted immediately upon completion of assignment - Keep workspace neat and clean during service; ensure customer/visitors have access to space - While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled 'smart device') - Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site - Communicate with District Manager on weekly basis via phone, text, and e-mail around schedule, training, rescheduling requests, troubleshooting, etc. - Provide upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month Preferred Qualifications: - Bi-Lingual a plus: Spanish, Vietnamese, Mandarin, French (QC) - Goal-Oriented with desire to achieve and surpass Required Qualifications: - Self-starter - Two (2) or more years' experience in one of the related fields: - Information Technology (IT) -Installation and Configuration - Point of Sale (POS) systems - Installation and Configuration - Digital Signage - Installation and Configuration - Audio / Video - Installation and Configuration - Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.) - 12-volt electrical systems - Installation and Troubleshooting- Ability to work in fast-paced and ever-evolving environment - Highly organized - Possess superior communication and customer service skills both written and verbal - Excellent time-management - Project a professional image of themselves and MTI Global Services - Reliable automobile and proof of automobile insurance - Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless driving or similar in the last 5 years)- Understand, read/write English Language Physical Demands: - Walking, bending, lifting, repetitive motion, use of hand tools and test equipment - Driving short and long distances - Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones - Occasionally lifting up to 50 lbs. - Occasionally climbing up ladders with up to 50 lbs. - Possible Overnight Installations Work Environments: - Retail Store Environments: during business hours and non-business hours - Commercial and Municipal Environments: during business hours - Occasionally working in ceiling and crawl spaces - Working from home in front of computer Required Tools and Equipment: The following equipment is required to be carried with you any time you are in the field working for MTI. Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with notice. Field Equipment (required): - Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service - Spare battery or charging cable for Wi-Fi device - Camera 2MP - pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information. Field Tools (required): - ALL MTI system specific tools; provided by MTI upon successful hire - Metal Hammer - Rubber Mallet - Cordless drill with bit adapter - Spare drill battery (charged) - Philips screw drivers - #0, #1, #2 - Flat head screw drivers - 1/8, 1/4 - Socket Wrench and Ratchet sets - SAE and Metric - Ball headed Allen wrench set - SAE and Metric - Drill Bits (various sizes for various materials - drywall, concrete, metal, etc.) - Security Bits - T10 and T25 security torx & #2, #3 square recess - Precision screw driver set - Philips and flat head - Channel Locks - Needle nose pliers - Wire cutters - preferably with a crimping notch - Multi-meter - Able to test for voltage, amperage, and continuity - Knife or box cutter - Wire strippers Required Home Office: - Computer (desktop or laptop) with internet access - Printer / Scanner (black ink okay) - Cell Phone Compensation: Variable Part-time position; $25.00 per hour for field work; plus mileage and travel time reimbursement. Qualified candidates interested in this position, please apply with a cover letter and a current resume at: -mti/careers. Apply for position: Certified Field TechnicianMobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EQUAL OPPORTUNITY EMPLOYER Company Description: For 39 years, MTI has developed merchandising technologies that enable retailers and OEMs to securely display, power and showcase the full spectrum of consumer electronics, from tablets and smartphones to cameras and laptops. Some of the world's most recognized brands and six of the seven largest retailers in the United States utilize MTI products. Our retail-hardened technologies are engineered to last in the most demanding environments, delivering the industry's lowest total cost of ownership and the highest level of mechanical and electronic security. We're growing, not only across North America, but all over the world. As part of that growth, MTI is looking for skilled technicians to execute at retail for our clients -installations, repairs, recurring maintenance, and everything in between. Our focus in these core areas of expertise allows store associates to sell product, thus increasing sales and marketshare for our clients. Come join the MTI Team - see how successful we can be together!