Disability Benefits Claims Coordinator
An exciting opportunity to help professional NFL athletes, NFLPA employees, and NFL Management Council employees through the disability claims process. Under the direction of the Disability Benefits Manager, the Disability Benefits Claims Coordinator reviews, processes, organizes, and coordinates disability applications received from the members of the plan, including players sustaining complicated injuries during games or during their career. The Disability Benefits Claims Coordinator assures the Plan's compliance with the Plan's procedures for administering disability claims. This position also counsels members on their applications, communicates with applicants on the status of their application, and guides the applicants through the claims process. Essential Job Functions Verify and confirm applications for accuracy and completeness. Effectively communicate orally and in writing with players and related parties to obtain necessary information in order to process applications. Verify and confirm eligibility based on plan rules and correspond appropriately. When necessary, depending on type of benefit plan, develop different payout scenarios and correspond appropriately. Work with external third parties; eg, record keeper, trustee, etc., to validate and set up payments. Effectively diagnose complex player or participant issues, offer options, resolve problems and follow up with player or participant. Coordinate and/or perform research, offer solutions, options and strategies for a player's case as required. When necessary, refer player or participant to appropriate person or department or elevate issue to supervisor. Coordinate and/or track player problem status until resolution is achieved. Proactively maintain contact with player or participant to give updates on progress toward resolution of issue or request. Use information systems to accurately access, input, and maintain data. Create status reports related to player cases under review. Study and maintain knowledge of all applicable policies and procedures, contracts and related legal issues. Process applications, changes, and requests, on behalf of player or participant. Job Requirements HS or GED required; Bachelora€ (TM) s Degree preferred. One to two years of customer service experience, benefits administration experience preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to accurately identify and resolve problems efficiently; actively gather and analyze information; develop solutions; use reason. Ability to manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. Ability to communicate (both written and orally) in a clear, grammatically correct and persuasive manner; listen and request clarification when necessary, respond informatively to questions. Ability to prioritize and plan work activities; use time efficiently; set goals and objectives. Ability to approach others in a polite and tactful manner; maintain composure and react well under pressure; treat others with respect and consideration; follow through on commitments. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs. Professionally represent the NFL Player Benefits Office to Clubs, NFL, NFLPA and other outside parties. May act as representative for department or office at internal or external meetings. Make formal presentations as assigned. Schedule and prioritize individual workload. Interpret operating policies and procedures. Ensure timely completion of work. Compose correspondence based on knowledge of departmental and company policies and procedures. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Workplace Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may require some travel for conferences, training, and other company events. The work environment is in an office setting. The noise level in the work environment is usually moderate. Company Description: Since 1993, the NFL Player Benefits Plan (NFLPB) has overseen the retirement, disability, and related benefits for the National Football League. It serves current and former players, employees, and managers from the NFL working as players, employees of the Players' Association, and the NFL Management Council.