Technical Support Specialist

Annapolis, MD
Apr 20, 2017
Apr 21, 2017
Accountant, IT
Full Time
We have an immediate opening for a professional to join our expanding team in Annapolis, Maryland. We are seeking a professional to join our team to collaborate on providing world-class technical support services to our worldwide client base. This is a high-profile position that has unlimited growth potential. You'll start in an individual contributor role to grow and build the Purview client support and projects division. We expect this person to quickly grow in their responsibilities to architect and expand their function as critical part of our success. Required Qualifications You are qualified for this role if you have two or three years of experience with and proven knowledge of:Network fundamentals including TCP/IP, firewalls, VPNs and RoutersMac OS X, Windows, IOS and AndroidWeb based applications including PHP / HTML / Java ScriptSQL Databases We'd be even more excited if you come from a healthcare background, have experience with PACS, HIS, EHR or RIS solutions and have some experience with clinical workflow in the medical imaging environment. You will knock our socks off if you also have experience with DICOM and HL7. YOU MUST BE COMFORTABLE INTERACTING WITH MEDICAL AND IT PROFESSIONALS ON THE TELEPHONE, EMAIL, ONLINE AND IN PERSON. SUPERB CUSTOMER SERVICE SKILLS ARE ESSENTIAL. Responsibilities The primary responsibility of the Technical Support Analyst is to support our customers by receiving help requests from customers via telephone, email, or chat and providing remote administration, installation, training & preventative maintenance for Purview software solutions.This position requires you be self-directed and results-orientedThat you are able to deal with sometimes-difficult customers, who don't listen well and are in a hurryYou must be able to troubleshoot and use deductive reasoning to investigate solutions to resolve technical issuesTake inbound calls and makes outbound callsRecord information meticulously in a CRM systemBe prepared to handle what you can on your own then escalate through the appropriate channels and teams members, using highly effective communication skills.Be responsible for driving high customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner. The position requires working during non-traditional working hours to help our clients but that's why we keep things flexible for you: flex office hours, jean Friday's every day, complementary basketball hoop and Nerf guns, collaborative environment, fun coworkers (that's us), and there's flexible vacation and work from home. Pay will be commensurate with experience and will scale quickly with this person's performance. We expect that the optimal candidate will have two or three years of relevant technical experience, but be on a fast-paced path to services/support management. A four-year college degree from an accredited institution is preferred. We will certainly consider equivalent experience from the school of hard knocks combined with the proven intelligence and drive to succeed. Who is Purview? Purview is a fast growth technology company disrupting the medical imaging business. Our solutions lower the cost of managing medical images, make medical images available anywhere, anytime, on any device, and connect those images to patient medical records enabling more meaningful diagnosis. Our solutions save lives and make medical treatment less costly and more effective. We have clients on five continents and are growing fast. Company Description: Purview is a new generation Healthcare Software company focused on the medical imaging market. We are an entrepreneurial, fast growing company. Our solutions are used by health care professionals around the globe to enable patients and physicians to access and share medical images.

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