Customer Service Representative

Employer
Wilkins Buick GMC Subaru
Location
Glen Burnie, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. The position is for a 5 day work week and includes some Saturdays.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services ​Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills Company Description: A Look at Wilkins Automotive's History in Maryland For generations, we have dedicated ourselves to satisfying our customers' automotive needs. We are proud of our history and accomplishments, and without our loyal customers, none of this would be possible. Wilkins Subaru has been in the automotive business for three generations. The Wilkins family started their business in 1949 as a Plymouth Desoto dealer in Clarksville, Maryland. In 1969, the founder, Stanley Wilkins, seized the opportunity to become a Buick Dealer and created Wilkins Buick on Ritchie Highway. Stanley's son, Maury, became Dealer Principal and President in 1981, the same year we became one of the original charter dealers of Isuzu. Maury's son, Jeremy, is the third generation with the dealership. Since joining in the late 1980's, Jeremy is now Operations Manager and oversees all departments of our organization. In 1999, Wilkins adopted Subaru for our dealership. It was the newest Subaru dealership in the area and an exciting addition for a great brand to join the family business. Our Buick GMC facility went through a complete remodel from 2011-2012. It now features a modern, sophisticated design with comfortable, spacious customer lounge, children's playroom, a business center for more privacy, and an extended showroom to display our current Buick GMC models. Our most recent renovation happened from 2014-2015. Our Subaru showroom, customer lounge, and the entire service area was renovated. Our Subaru Showroom has more space, and our customer lounge was made more comfortable with an open atmosphere. We now have complimentary WiFi and snacks provided while you wait for your vehicle. We have also upgraded our service equipment, added eight extra service bays, and increased our amount of technicians, which has doubled our service area and productivity. We have recently added in our Subaru Express Service, where you can now get an oil change, tire rotation, and other minor maintenance done with no appointment, in roughly 30 minutes. Wilkins Subaru Baltimore has a large inventory to choose from, available to all Baltimore, Glen Burnie, Columbia, and Ellicott City areas. If you would like to learn more about our 2012 and 2013 Subaru lineup, use the following links: