Heavy Duty Tow Truck Operator with CDL for Growing Tow Truck Company
POSITION DESCRIPTION/SUMMARY The Heavy Duty Tow Truck Operator's primary responsibility is towing of vehicles from on destination to another. Perform emergency road service, towing, accident recovery, and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained. Present to the customer a professional self image and Company image through excellent service, safe operation, and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correctly according to procedures in effect. The tow truck operator also consist of communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it to the city impound yard, Universal Towing headquarters, service station or junkyard. Secondary responsibilities include maintaining the tow truck, inside and out, and storage yard. DUTIES AND RESPONSIBILITIESArrive at work on time daily, ready for duty when shift starts;Provide towing and roadside assistance in a safe, professional, and timely manner, free of accident, injury, and damage;Receives call or is dispatched to location by dispatch, repair garage, automobile, association, or police department by telephone;Call dispatcher and/or manager with an "All Clear" from any towing related call;Positions blocks and ties rope around items to secure cargo during transit;Cleans and removes debris from damaged vehicles off the roadway for law enforcement;Maintain truck and equipment in a safe, clean state, operating it in a safe and professional manner;Cleaning the inside and the outside of the truckInspects truck equipment and supplies such as tires, lights, brakes, gas, oil, and waterReleasing vehicle during and after business hours if needed;Keeping the truck(s) fuel tanks half full at all times;Maintain truck fluid levels according to manufacturer standards and note quantities added on inspection sheet;Securing the storage yard by locking the gate when leaving;Complete and turn-in "Daily Driver Report" each shift. All related invoices and payments must be included too;Drive defensively, always wear your seat belt;Consistently ensure quality customer service through professionalism, timely response, skill and courtesy;Maintain personal appearance and uniforms in compliance with established Company standards;Abide by all Federal, State, and Municipal laws, rules and ordinances and maintain a clean driving record;Provide accurate and timely service when releasing vehicles from storage on weekend and after hours;Perform other duties, including dispatching, cleaning office and shop, and maintaining storage yard, as requested Competencies: To perform the job successfully, an individual should demonstrate the following competencies:Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time;Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs, solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments;Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions;Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions;Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals;Planning/Organizing - Uses time efficiently;Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments;Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality;Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly, while minimizing accidents or damages;Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly;Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events;Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan;Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Possess correct and valid MD driver's license - CDL not required;Must submit to and pass background check as per Company policy and Company's contractual requirements;No felonies over the last ten years and no theft chargesSuccessfully pass drug tests in compliance with Company Policy and Federal Motor Carrier Safety Regulations;Driving record must meet the requirements of company insurance carrier and company fleet safety program. Driver must also meet the driver qualification standards set forth by the DOT;Possess good verbal communication, legible handwriting, and basic math functionality;Ability to safely lift up to 75 pounds unassisted;Demonstrate positive customer service attitude - both to co-workers (internal customers) and customers; Education and/or Experience:High school diploma or general education degree (GED);Two years tow truck driving preferred or truck driving related experience and/or training; or equivalent combination of education and experience;Will train WORKING CONDITIONS:Regularly exposed to moving mechanical parts;Frequently exposed to outside weather conditions;Frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl;Ability to sit in vehicle seat for extended periods, significant amount of driving, bending, lifting, listening to and responding to phone communications;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation:Competitive commission Employment Type:Full-TimePart-Time Company Description: Universal Towing is in an elite class of Baltimore Towing providers being selected as an exclusive partner for the Baltimore Police Department. Partnering with the BPD requires their team to operate at a higher standard and they exceed that standard on every call. Their operators are uniformed, trained, tested and certified towing professionals and are guaranteed to provide the best possible Baltimore Towing experience. Universal Towing provides 24hr car and heavy duty towing services in Baltimore and throughout Metro Baltimore along I 70 & I 95. Delivering quality and affordable towing and hauling services for years, Universal Towing is known for quality and reasonably priced towing services. They provide car and heavy truck towing and roadside assistance 24/7/365.