Help Desk Support Analyst
Come and join United Medical Center where we provide exceptional service by exceptional people. The Tier 2/3 IT Help Desk Support Analyst functions as a key team member in a customer service driven environment and provides Tier-2 and Tier-3 support for both desktop and laptop users. An important aspect of this role is to mentor entry level tier-1 help desk personnel. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges. . Bachelor's degree, ideally in computer systems design or computer science (or equivalent experience). . 5 to 7 years of experience supporting end-users of networked computers (laptops/desktops) and their related desktop applications. . Knowledge of and 3 to 5 years' experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook (versions 2007 - 2010) . Knowledge of and 3 to 5 years' experience working on Windows XP/Windows 7/Windows 8 desktop and some server operating systems experience would a plus . Knowledge of and 3 to 5 years' experience working on Intel based personal computers including: . Proficiency with supporting software applications including computer utility programs, desktop management, anti virus and other desktop maintenance/troubleshooting software . PC desktop/laptop hardware configuration and repair experience If you are looking to make a difference then United Medical Center is the place for you. Please visit our website at www.united-medicalcenter.com or forward your resume to email@example.com for consideration. Company Description: The Not for- Profit Hospital Corporation, commonly known as United Medical Center (UMC), is a District of Columbia government hospital serving Southeast DC and surrounding Maryland communities. United Medical Center is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. United Medical Center offers our professional team members great benefit packages and competitive salaries. United Medical Center does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.