Support Specialist (Swing Shift 3pm to 12am)

Employer
Creative Radicals LLC
Location
Mclean, VA
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Accountant, IT
Hours
Full Time
Creative Radicals is seeking a full-time Support Specialist to join our team in our McLean, VA office. This position will interact directly with customers and our engineering and operations team members. The ideal candidate will demonstrate strong problem solving abilities, excellent customer service skills, and a passion for continuous improvement of our product installations and customer relations. This individual will take the lead in providing after hours support to customers and work effectively alone or with the team. We are a small company, growing quickly, and are looking for people who enjoy working as a member of a fast-paced, agile team. Responsibilities Answer incoming support calls and follow escalation policies and proceduresFollow established security and access protocols after regular business hours, escalating problems to appropriate security personnelProvide support to training and implementation effortsLog support tickets in company's issue tracking systemAssist trainers and operations personnel during on-site training and event response classesTroubleshoot and solve minor network and hardware issuesConfigure equipment and assist in training with event preparation and supportEscort guests in building, during off hoursAdditional duties as required Skills & KnowledgeExperience providing customer service and troubleshooting supportPast experience configuring mobile devices, desktop and web based software applications a plus Strong computer skills and technical abilities a mustStrong communication skills and helpful demeanorAbility to work collaboratively and effectively with diverse colleagues, and clientsAbility to clearly document customer interactions and resolutions in support ticketsExcellent attention to detailHands-on experience with audio visual systems a plus Experience and EducationMinimum of 2 years of relevant work experience in a support roleBachelor's degree highly desirableMust have a minimum Secret level security clearance and the ability to maintain during the course of employment Additional RequirementsWill require presence in the office during swing shift hours, 3pm - 12am, Monday through FridayMust be a US citizen. Background check required prior to start of employment. About Us Creative Radicals LLC is a software company that develops specialized solutions for emergency management, first responder support, security, executive protection, and threat management. Our work is technically challenging and in support of important missions around the world. We are looking for talented, dedicated people to join our team and help us continue to deliver top-quality technical solutions for our customers. To learn more about our company, please visit We value our team members and offer the following benefits to our full-time employees:Competitive SalaryPremium Health PlanDental and VisionLife/AD&D BenefitsCasual work environment Company Description: Creative Radicals is a software company that develops specialized solutions for emergency management, first responder support, security, executive protection, and threat management. Our work is technically challenging and in support of important missions around the world. We are looking for talented, dedicated people to join our team and help us continue to deliver top-quality technical solutions for our customers. To learn more about our company, please visit