Portfolio Manager (DC Metro)
Portfolio Manager Job Description VIRGINIA AND MARYLAND REAL ESTATE SALES LICENSE IS REQUIRED - NO EXCEPTIONSDoes a challenging growth opportunity with a rapidly expanding company sound exciting to you? Do you have experience in real estate and/or multifamily housing with a proven track record? Are you flexible and able to multitask? Are you strong at both sales and administrative duties? Do you thrive in an environment which daily challenges while managing your own time?If the answer is "Yes" to these questions, we have a tremendous opportunity for you! We are a rapidly growing, scattered site management company and need your help! We are a full-service real estate brokerage specializing in offering property management and other real estate solutions to the greater Ft Lauderdale and Palm Beach markets with an emphasis on the high-end single-family homes and condominiums but a diverse portfolio with rents ranging from $750 - $4,000/month.With substantial investor activity, our opportunity literally grows by the day! Our immediate opening is for a talented, portfolio manager to oversee our growing operations for a yet-to-be determined portfolio of properties - likely to be 100+ in number. The Portfolio Manager is meant to encapsulate the following as a guideline; however, additional duties may be required for the wellbeing of the market and our clientele:Main point of contact for all owners. Includes but not limited to:Full introduction and explanation of services rendered and accompanying mechanics of property management services. Includes continual updating of new owner package to better facilitate owner (client) education to maximize process and satisfaction. Facilitate and initiate new owner orientation packages.Data entry into AppFolio all new owners and propertiesReview of marketing and leasing efforts on a weekly basis to include traffic summary and pricing recommendations.Review of owner statements (as appropriate) to including accounting functionality, explanation(s) of account terminology, cash flow, maintenance concernsRelay any special instructions to staff regarding maintenance, showings, tenant usage, etc.Customer service and dispute resolutionOwner appreciation via structured follow-up (formatted letters, personalized "Thank You" cards, phone callsAccounting including but not limited to:Review of owner statements and tenant ledgers for accuracyPost rents and permissible and/or instructedCorrections to owner accounts and/or tenant accounts as permissible and/or instructedRegular review of financials with respect to cash flow, revenue, expense aspects of operationsMain conduit of all client and customer interactions including but not limited to:Dispute resolution and conflict resolution. Main "gatekeeper" to minimize impact of negative issuesarising from day-to-day operations ie accounting issues, property issues, maintenance (billing) issues, tenant issuesRetention effortsResolution of issues stemming from HOA or condo association violations24-hour, 7-day availability for emergency issuesFacilitate the beginning of the sales process by conveying all appropriate owner and/or tenant information to licensed agent(s)Marketing including but not limited to (as appropriate and/or applicable):Taking high quality digital photography and narrated videoWrite marketing descriptions based on knowledge of property and available online data (or otherwise)Activate marketing in tandem with marketing departmentDisseminate marketing profile to all appropriate peripheral parties including but not limited to:current customers (tenants) looking for a change of housing venue, preferred relocation specialists, preferred realtors, preferred employersOversight of appropriate data in AppFolioNew contract acquisitions (as appropriate) via approved client acquisition methodology as well as grass roots efforts including guerilla marketing, networking, client referral, word-of-mouth referralFull collection process (rent collection) including but not limited to:Oversight of initial collections through expiration of grace periodSystematic follow-up with tenants to garner paymentsEnforcement of collection policies including late fees, NSF fees, etc.Service of eviction notices in tandem with staffContinual collection of monies to ensure maximization of owner cash flow for entirety of clienteleManage legal process for all evictions and other issues as appropriate in tandem with ownership (as appropriate)Move-out dispositions and security deposit processingManage collection process: 1st 30 days in-house efforts, then passed onto debt collection service vialaw firmSeek and garner new partners to promote both Real Estate Pros and Property Management via networking and business promotionsActive involvement in business organizations designed to promote, educate, and support property management and real estate businessComplete oversight of total operations including but not limited to:Work with and oversee staff to minimize issues ie a failure to comply with any appropriate ordinances, HOA/condo association bylaws, preventative maintenanceGoal-settingLeasing/salesOversee workflow of move-in / move-out processesCollectionsLegal issuesStaff performanceClient and customer serviceRetentionFiscal performance in accordance with budgeted goalsCompliance with cooperation and support/guidance of ownership and staff assetsVendor relations and managementStaff management including HR issues (hiring, documentation)Ensure compliance with Fair Housing Law and all other applicable laws governing our industry with cooperation and support/guidance of ownership and staff assetsProactive strategic planning for business growth, adjustment/implementation of model (under supervision of ownership), increase and implementation of revenue streams, human asset growth, market stimulation and growthVIRGINIA AND MARYLAND REAL ESTATE SALES LICENSE IS REQUIRED - NO EXCEPTIONS Company Description: This Company is a National Property Management Company specializing in the scattered site management of single-family/condo style properties as well as smaller multi-family and commercial projects. We are looking for experienced, goal-oriented, entrepreneurial individuals to join out team and grow with us!