Customer Service Manager

Employer
Global Elite
Location
Baltimore, MD
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Industry
Other
Hours
Full Time
Description of Position: Customer Service Manager meets excellent customer service for all clients in various sectors. This individual interacts with consumers daily in an effort to ascertain their needs, highlight the benefits of the products, and make recommendations based upon the needs of the audience. Seeking an individual who enjoys being a good representation of what our client's products can offer. Company Culture: Collaboration is Key! At Global Elite we see ourselves as a force for positive growth. Whether we are creating modern campaigns that access untapped consumer bases, increasing the influence of our organization, or improving the knowledge of our branding experts, we look to find collaborative and innovative solutions that benefit everyone with whom we do business. Job Responsibilities:Provide first-rate Customer service and builds relationships with customer base.Greet every customer every time they enter. Ascertain what each customer wants or needs.Describe the product and services being offered, explaining benefits for both, and explain terms of service agreements to customers.Recommend services based upon customer needs.Maintain knowledge of current promotions, and policies regarding payment and exchanges.Maintain records related to sales and exchanges. WE PROVIDE TRAINING AND A PERSONAL TRACKING SYSTEM TO MEASURE YOUR SUCCESS! Requirements:Customer Service: Knowledge of principles and processes for providing customer service.Good interpersonal, verbal and written communication skills.Ability to multiple-task and work in a teamwork environment.Ability to maintain confidentiality with customer and company information.Active learning skills.