Data Quality / Patient Identity / Service Desk Analysts - US Citizens
TMCI is seeking qualified Data Quality Analysts, Patient Identify Specialists, and Service Desk professionals of all experience levels in the Washington, DC metro area to fill multiple positions. As part of a larger Service Desk team, you will enhance the integrity of patient and beneficiary data on a large healthcare network's central database. This effort will ensure that each patient has one and only one patient record and that this record does not contain information for any other patient. Description: As part of an enterprise-scale Data Quality Management Service Desk, successful candidates will leverage data management software and other automated tools to identify and analyze patient identity errors, discrepancies, exceptions and anomalies, to include fragmented, duplicate, or mismatched (crossed) records. Using existing policies and procedures, you will document your analysis and take actions to resolve patient identity problems. Your efforts will also include communication and collaboration with treatment facility staff for identity verification and to resolve problems on local EHR platforms. Additional tasks may include the identification of process improvements or system enhancements, training and reporting, and support of the programs used to access and update patient records. Requirements: . US Citizenship . Four years of experience in Service Desk Support, Healthcare, or IT consulting . Prior professional experience with commercial, Department of Defense, or Veterans Affairs health information systems (significant plus) . Prior experience analyzing, verifying, and updating patient identity and demographic data (preferred) . Ability to communicate with people of diverse backgrounds throughout the world in a diplomatic and professional manner . Familiarity with the handling of PHI, PII and other sensitive information (preferred) . Experience supporting a Service Desk and/or ITIL certification (plus) . Bachelor's degree from an accredited institution This full-time position on our team provides full-benefits. For more information about our company you can visit www.tmci-international.com.