Senior Interior Design Assistant

La-Z-Boy, Inc.
Washington, DC
Apr 20, 2017
Apr 21, 2017
Other, Retail
Full Time
Job DescriptionBASIC FUNCTION:Responsiblefor creating sales utilizing exceptional customer service and knowledge ofLa-Z-Boy products and services. Strive to create long-term customerrelationships that will lead to increased sales and profitability. Developawareness of interior design through practical experience, observation andinteraction with a La-Z-Boy Designer.KEY RESPONSIBILITIES:Drives Sales* Contribute to storesales goals by selling furniture, accessories and services offered by La-Z-Boy* Teamwith Store Manager, Sales Manager and Associates to promote the In-Home Designprogram and drive overall store sales* Assist Designer toachieve established In-Home program sales goals* Develop and utilize sales skills and principalsincluding approach, rapport building, needs discovery, customized portfoliopresentations, answering objections, closing, follow-up, after sale service andcontinuing contact with all previous and potential customers* Maximize storepromotions, marketing initiatives, and grassroots programs* Maintain strongknowledge of features and benefits of existing and new product line* Meet established goalsas set by managementIn Home Design* Schedule professional home consultations topresent customized room designs, including sample fabrics, furniture, tablesand accessory recommendations as well as the benefits of a professionalinstallation service* Execute and championthe In-Home Design process per company guidelines* Accuratelycomplete order information, collect deposits and fees, keep orderly customerrecords, and research customer payments and deliveries* Responsible to supportdesign related functions in the store and maintain an up to date* Customized portfolioincluding before and after pictures of previous In-Home design projectsCustomerFocus* Meet and greet customers that come into the store* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products* Make sound business decisions to deliver customer satisfaction and promote team environmentPeople Development* Maintain a positive working relationship with all store associates* Train, Coach and develop Sales Associates on product knowledge and selling skills to achieve store sales goalsOperational Excellence* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness* Adhere to general store operational procedures and guidelines* Show a sense of urgency, enthusiasm and excitement with the staff and customers* Responsible for opening and closing of the store* Extended RMS access including override approval* Other duties as assignedPosted by StartWire. Apply now!.

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