Computer Field Technician (Level 1)
Position: Field Technician (Level I) Details: Full Time, Mon-Fri 8:00A to 5:00P Annual Salary Range: $38,000 - $42,000 Additional Benefits: Health and Dental insurance, company vehicle JOB DESCRIPTION SUMMARY We have an immediate need for a Field Technician (Level I). The Field Technician will be responsible for supporting our client base of 2500+ end points via onsite service calls. The basic function of the Field Technician is to provide desktop and network technical support, hardware troubleshooting, and network cabling installation at client locations. Each Field Technician is assigned a company vehicle for transportation. The majority of onsite service calls are within a 35 mile radius from the company headquarters in Fredericksburg, VA Typical tasks include but are not limited to: Support desktop operating systems Configure and troubleshoot hardware Configure and troubleshoot LAN/Wireless network access Install and terminate CAT5/6 wiring and data drops Configure and deploy desktop operating systems Configure network connectivity, including mobile computing Manage desktop systems Support and maintain desktop applications Manage desktop security and policy Configure and troubleshoot networks devices, switches, routers Install and support VoIP phone systems Audio/Visual Support POSITION REQUIREMENTS Requires a clear driving record. Requires, as a minimum, Network+, Server+ OR Security+ certification. Prefer, but not required, Microsoft Certified Professional (MCP) certification. Prefer, but not required, 1 or 2 year(s) experience in an IT service environment. Requires experience with low voltage premise cabling and termination (CAT5/6) Prefer, but not required, schooling in computer and/or network troubleshooting. Requires minimum of 1 year experience in the customer service or service industry. Must be a dynamic individual who is 100% customer oriented with the ability and skills to interact with clients to determine their needs. The physical requirements may be stressful at times even though a majority of time is working on administrative tasks. Body movements of walking, turning the head and torso, reaching, grasping, bending, flexing the arms, legs, wrists, and fingers, , lifting in excess of 70 lbs, consistent with a service shop environment, are common. Must have the full power of speech and be able to see and hear. Must be able to comprehend business calculations and understand math calculations. Must be able to communicate verbally and in writing in English. Will write and read reports and make presentations as required. WORKING CONDITIONS Work is performed generally indoors, in an office setting, which is usually climate controlled and well lit. The work is not hazardous if customary precautions are taken regarding electronic service shop conditions. ESSENTIAL FUNCTIONS Maintain outstanding levels of customer satisfaction Provide accurate and efficient technical support to resolve service issues. Process support calls in a timely manner; keeping in mind that time is important and is a non-renewable resource that should be billed for services rendered. Maintain constant communications with the dispatch team, keeping those personnel informed of all job statuses and potential delays. Ensuring all hourly work reports and service reports are accounted for on a daily basis and reported to the Service Manager. Ensuring the hourly billing efficiency is kept at a maximum while monitoring goals for increasing profitability. DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Field Technician shall include, but not be limited to, the following: Providing accurate and thorough troubleshooting and resolution of technical issues. Managing and resolving service tickets via onsite and/or remote support sessions. Delivering and deploying technology equipment and materials to client locations. Assisting the Help Desk Team with executing the daily activities of all assigned installations, deliveries, and service jobs as pertaining to the accomplishment of the goals and objectives of quality workmanship and maximum revenue. Ensuring that parts, supplies, tools and equipment taken from the department are accounted for and returned for accurate accounting of inventory and supplies. Ensuring that all service equipment and vehicles are kept in top condition and working order. Striving at all times to reduce cost, increase productivity and operating profits. Meeting regularly with the Service Manager in order to ensure free flows of information and a close coordination of effort. Could be called upon by the General Manager to perform additional duties and to assume additional responsibilities as required.