Patient Scheduler

Employer
Mb Staffing Services LLC
Location
Washington, DC
Posted
Apr 20, 2017
Closes
Apr 21, 2017
Function
Accountant, IT
Industry
Healthcare
Hours
Full Time
Mb Staffing Services LLC is seeking a Patient Scheduler to oversee the scheduling and authorization of Occupational Therapy, Physical Therapy, Speech Pathology, Audiology, Psychology and Nutrition.services as well as the therapy clinics. ESSENTIAL VALUES 1. Commitment. Positively promotes the client in the community, commits to quality and safety in every aspect of work, and assumes responsibility and accountability for carrying out roles and knowing those of their colleagues. 2. Excellence. Puts forth best effort, actively seeks ways to improve individual performance, and collaborates as a team to improve the performance of our organization as a whole. 3. Diversity. Works towards inclusion, seeks to understand different perspectives, and treat all families, colleagues, and business associates with dignity and respect. 4. Service. Keeps our patients, members, and families as the focus of our work by providing reliable, responsive and empathic care/services. 5. Respect. Listens carefully to others in daily interactions, manages conflict directly and respectfully and honors the contributions of all staff. 6. Honesty. Tells the truth, engages fully in open communication, does not participate in spreading rumors or gossip, and discourages rumors and gossip when they are presented. 7. Fairness. Keeps agreements, does not passively condone inappropriate behavior or provide biased advantages to certain individuals. JOB-SPECIFIC FUNCTIONSObtain insurance authorizations for appointments (types listed below)Obtain physician orders for services to be providedMaintain patient waitlistManage and maintain schedule for all vendors/orthotists/therapists/licensed practitioners . Schedule all appointments and provide accurate schedule updates to supervisorincluding: AT (full team evals, AAC evals and trainings, power mobility evals and trainings), OPED (DME/orthotics), serial casting, UE/LE custom splinting, OT, PT and ST, Audiology, Psychology and Nutrition, as assigned.Distribute schedules accordinglyDistribute orders/intake information to therapistsDistribute intake/orders/authorizations to registrars for scanningAnswer phones, return phone calls including:Reminder calls for all appointmentsRespond to calls/emails regarding status of appointment/insurance authorizations/ordersRespond to calls/emails regarding status of DME/orthoticsCommunicate with hospital's case management, social workers and management team on status of cases as appropriate. . Accurately creates reports as requested. . Specific Productivity Expectations: a. Individual therapies: All clinical schedules will have 58 half hours booked b. Scheduling guidelines must be followed - no more than 3 unavailable appointments per clinic day c. Will return scheduling related phone messages/emails within one business day d. Cancellations/no show mailings should be mailed within one business day of request e. New referrals will be placed on the waitlist with in two business day. QUALIFICATIONS: Experience: Two years of prior clerical experience in a health care environment. Skills: 1. Medical Terminology use and understanding is required, CPT/ICD Coding is preferred 2. Working knowledge of medical and private insurance procedures. 3. Proficient with hospital computer programs. 4. Insurance Terminology use and understanding 5. Professional telephone manners 6. Strong organizational skillsKnowledge/experience of computer systems including, but not limited to, Windows, Microsoft Outlook, Excel and Word programsAbility to prioritize and manage multiple tasks with efficiencyPerform other duties as required including cross training for patient registration License/Certifications: None Education: High school level of knowledge required. Company Description: In an era of constant workforce changes, Mb Staffing Services offers something you can count on: The perfect fit! We continue this with a seamless transition. We listen intently. We think strategically. And we act methodically. We respond with speed and an eye to the future!